Mute Phone; Monitor And Record Calls; Hold Calls - Cisco 7821 User Manual

Basic Operations

Mute Phone

Mute allows you to block audio input for your handset, headset, and speakerphone, so that you can hear other
parties on the call but they cannot hear you.
Procedure
Step 1
Press Mute
Step 2 Press Mute again to turn Mute off.

Monitor and Record Calls

To configure your phone to monitor and record calls, contact your system administrator.

Hold Calls

Hold allows you to put an active call into a held state. Your phone allows one active call at a time; other calls
are put on hold. Hold works with your phone handset as well as with USB headsets.
Procedure
While on an active call, press Hold.
Swap Between Active and Held Calls
Use the line buttons to swap between holding and connected calls.
Procedure
If you have a held call and an active call, press the line button for the held call to resume that call and place
the other call on hold automatically.
Put a Call on Hold by Answering a New Call
If you are already on a call and receive a new call, answering the new call puts the first call on hold
automatically.
to turn Mute on.
Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
Mute Phone
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