Manage Calls - Cisco 7821 User Manual

Basic Operations
• Scroll to display the sessions if the call is on the same line but not visible.
• Press the feature button (if available).
Step 2 Press the flashing amber line button.
Your phone puts the original call on hold automatically and connects the ringing call.

Manage Calls

Divert a Call
Divert allows you to send an active or ringing call to your voicemail system or to a predetermined phone
number. For more information, contact your system administrator.
You can silence the incoming (ringing) call. Press Volume down once, then let the incoming call go to the
target number (voicemail or predetermined number set up the system administrator).
Procedure
Step 1
To redirect an incoming (ringing) call while on another call, highlight the incoming call, then press Divert.
Otherwise, press Divert to redirect the current, active call.
Step 2 To redirect an incoming call while not on a call, press Divert.
Step 3 To redirect a held call, first resume the call and then press Divert.
Forward All Calls
Procedure
Step 1 Press Fwd All on a primary line from which you want to forward your calls.
Step 2
Enter a phone number or select an entry from the Call History list.
Step 3 Press Messages to forward all calls to voicemail.
Note
Step 4 Press Fwd Off to cancel call forwarding.
Note
If call forward is active, a Forward All icon is displayed in the line label or the forwarding information
is present in the line directory number (DN).
You can set up conditional call forwarding in the Self Care Portal.
Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
Manage Calls
27