Transfer A Call To Another Number - Cisco 7821 User Manual

Transfer a Call to Another Number

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Sign In To the Cisco Unified Communications Self Care Portal, on page 34
Transfer a Call to Another Number
Transfer allows you to redirect a connected call from your phone to another number.
• You can redirect a single call to another number that you specify.
• You can connect two calls to each other without remaining on the line yourself.
Procedure
Step 1 Verify that you are on an active call (not on hold).
Step 2
Press Transfer
Step 3
Enter the transfer recipient's phone number or press a speed-dial button.
Step 4 Wait for the recipient to answer or skip to Step 5 while the call is ringing.
Step 5
Press Transfer
Swap Between Calls
Transfer allows you to redirect a connected call from your phone to another number:
• You can redirect a single call to another number that you specify.
• You can also connect two calls on one line or two different lines to each other (without remaining on
Before completing a transfer procedure, you can press Cancel to cancel the transfer or you can press Swap
to toggle between calls, which allows you to speak privately with each party.
Procedure
Step 1 While on a call, connect to the transfer recipient.
Step 2 To return to the original call, press Swap.
You can consult privately with each person before you complete the transfer.
Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
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again.
the line yourself).
Basic Operations