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Cisco Unified 7821 User Manual
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Cisco Unified 7821 User Manual

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Information Communication Technology Services
ict.mksu.ac.ke
Using your 7821 IPT Phone - Executive
User Manual
Cisco Unified 7821 IP Phone Overview
The Cisco Unified 7821 SIP Phone provides voice communication
over an Internet Protocol (IP) network. The Cisco Unified IP
Phone functions much like a digital business phone, allowing you
to place and receive phone calls. In addition, the Cisco Unified
7821 SIP Phone supports features such as mute, hold, transfer,
conference, call forward, and more.
A Cisco Unified IP Phone, like other network devices, must be
configured and managed. These phones encode G.711a, G.711mu,
G.729a, and G.729ab, and decode G.711a, G.711mu, G.729,
G.729a, and G.729ab
Caution
Using a cell, mobile, or GSM phone, or two-way radio
in close proximity to a Cisco Unified IP Phone might cause
interference.
ISO 9001:2015 Certified
................................Soaring Heights in Transforming Industry and Economy

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Summary of Contents for Cisco Unified 7821

  • Page 1 Internet Protocol (IP) network. The Cisco Unified IP Phone functions much like a digital business phone, allowing you to place and receive phone calls. In addition, the Cisco Unified 7821 SIP Phone supports features such as mute, hold, transfer, conference, call forward, and more.
  • Page 2 Phone Connections For your phone to work, it must be connected to the corporate IP telephony network. DC adaptor port (DC48V). Access port (10/100 PC) connection. AC-to-DC power supply (optional). Auxiliary port. AC power wall plug (optional). Handset connection. Network port (10/100 SW) Analog headset connection (optional).
  • Page 3 Buttons and Hardware Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red). Phone screen Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings. ISO 9001:2015 Certified …………….……..…..Soaring Heights in Transforming Industry and Economy...
  • Page 4 Programmable Depending on how your system administrator sets up the feature buttons phone, programmable feature buttons (on each side of the phone screen) provide access to: • Phone lines and intercom lines • Speed-dial numbers (speed-dial buttons, including the Line Status speed-dial features) •...
  • Page 5 Transfer button Transfers a call. Speakerphone Toggles the speakerphone on or off. When the speakerphone button is on, the button is lit. Headset button Toggles the headset on or off. When the headset is on, the button is lit. Mute button Toggles the microphone on or off.
  • Page 6 Messages button Autodials your voice messaging system (varies by system). Handset Phone handset. Phone Screen 1 Header Displays date, time, and directory number. 2 Softkey labels Display softkeys for available features or actions. ISO 9001:2015 Certified …………….……..…..Soaring Heights in Transforming Industry and Economy...
  • Page 7 Connect the Footstand If your phone is placed on a table or desk, connect the footstand to the back of the phone. Procedure Step 1Insert the curved connectors into the lower slots. Step 2Lift the footstand until the connectors snap into the upper slots. Note Connecting and disconnecting the footstand may require a little more force than you expect.
  • Page 8 Phone Setup Adjust Handset Rest Procedure Step 1 Remove the handset from the cradle and pull the plastic tab from the handset rest. Step 2 Rotate the tab 180 degrees. Step 3 Hold the tab between two fingers, with the corner notches facing you. Step 4 Line up the tab with the slot in the cradle and press the tab evenly into the slot.
  • Page 9 Making Calls Predial Number You can dial a number while your phone is on-hook (without hearing dial tone); this dialing action is called predial. Procedure Step 1Enter a number using the keypad. Step 2Go off-hook using one of the following actions: •...
  • Page 10 Release Call and Start Another Call When you are on an active call or dialing, and want to release the call, the following actions occur: • The active call ends • The phone provides dial tone • The New Call displays Procedure Step 1When you are on an active call or while dialing, press Cancel.
  • Page 11 Redial Number Redial allows you to call the most recently dialed phone number. Procedure Step 1 To place a call from any phone line, press Redial. Step 2 To place the call on a specific phone line, select the line to obtain dial tone and press Redial.

  • Page 12: Manage Calls

    • If you have multiple lines and want to pick up the call on a nonprimary line, first press the desired line button, then press PickUp. Step 2If the call rings, press Answer to connect to the call. Manage Calls Divert Call Divert allows you to send an active or ringing call to your voicemail system or to a predetermined phone number.
  • Page 13 Transfer Call to Another Number Transfer allows you to redirect a connected call from your phone to another number. • You can redirect a single call to another number that you specify. • You can connect two calls to each other (without remaining on the line yourself). Procedure Verify that you are on an active call ( not on hold).
  • Page 14 Mute Phone Mute allows you to block audio input for your handset, headset, and speakerphone, so that you can hear other parties on the call but they cannot hear you. Procedure Step 1 Press Mute to turn Mute on. Press Mute again to turn Mute off. Step 2 Monitor and Record Calls To configure your phone to monitor and record calls, contact your Network Administrator...
  • Page 15 Put Call on Hold by Answering New Call If you are already on a call and receive a new call, answering the new call puts the first call on hold automatically. Procedure Step 1Press the flashing amber Line button. Step 2Navigate to the new call using the Navigation pad and either press Answer or Select.
  • Page 16 • Park: Allows you to park an active call that you answered on your phone, and retrieve it from another phone in the Cisco Unified Communications Manager system. • Directed Call Park: Allows you to park and retrieve an active call in two different ways: •...
  • Page 17 Step 1During a call, press Directed Call Park on a line that displays an idle Line Status indicator. Step 2Retrieve the call from any other Cisco IP Phone in your network as follows: Enter the park retrieval prefix. Dial the Directed Call number.
  • Page 18 View Phone Information Phone Information allows you to view the following model information for your phone: • Model Number • MAC Address • Active Load ID • IP Address • Active Server • Stand-by-Server Procedure Step Press Applications Step 2Select Phone Information. Step 3Press Exit to return to the Applications screen.
  • Page 19 View Call History Procedure Step 1 Press Applications. Step 2 Select Call History. Step 3Scroll and select a call record or call group. Step 4Press Exit to return to the Applications screen. View Call Record Details Procedure Step 1 If you are on a connected call, press Show Details to show the Call Details screen.

  • Page 20: Dial From Call History

    Dial From Call History If the phone is in idle state, press the down arrow on the Navigation pad to display the On-Hook Dialing screen. If the phone is not in idle state, perform the following steps. Procedure Step 1 Step 2 Select the call record that you want to dial and perform one of the following: •...
  • Page 21 Calling Features Conference Conference allows you to talk simultaneously with multiple parties. When you are on a call, you can use Conference to dial another party and add the party to the call. Alternately, if you have multiple phone lines, you can use Conference to combine calls across two lines. Before you complete a conference procedure, you can press the Cancel softkey to cancel the procedure.
  • Page 22 The conference begins. The conference is established on the line with the active call. Swap Between Calls Before Completing Conference You can consult privately with the conference and another person, before adding the person into the conference. Procedure Step 1 Call a new conference participant, but do not add the participant to the conference.
  • Page 23 The Meet Me conference begins when the host connects. Participants who call the conference before the host has joined hear a busy tone and must dial again. The conference ends when all participants hang up; the conference does not automatically end when the host disconnects.
  • Page 24 Place Call Using Speed-Dial Codes Before you can use speed-dial codes on your phone, you must set up the codes on the Self Care Portal. Procedure Step 1 To place a call using speed-dial code while on-hook, enter the speed-dial code and press Speed Dial.
  • Page 25 Line Status Line status indicators allow you to view the state of a phone line that is associated with a speed- dial button. For more information, contact your system administrator. Line status indicators show the state of a line. Icon Indicator Line is in use.
  • Page 26 Malicious Call Identification Malicious Call Identification (MCID) allows you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages. Trace Suspicious Call Procedure Press MCID to send a silent notification message to your system administrator.
  • Page 27 ISO 9001:2015 Certified …………….……..…..Soaring Heights in Transforming Industry and Economy...