Advanced Operations - Cisco 7821 User Manual

Advanced Operations

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Call Functions
This section provides information about some of the advanced call functions that are available on Cisco IP
Phones.
Agent Greeting
Agent Greeting allows you to create and update a prerecorded greeting that plays at the beginning of a call,
such as a customer call, before you begin the conversation with the caller. You can prerecord a single greeting
or multiple greetings as needed.
When a customer calls, both parties hear the prerecorded greeting. You can remain on mute until the greeting
ends or answer the call over the greeting.
For more information, contact your system administrator.
Answer
Pressing Answer allows you to answer the call if there is only one incoming call. But if there are several
incoming calls, pressing Answer will give you a list of the callers, and you can determine which one to answer.
Incoming calls are given priority over Held or Park Reversion calls. The Answer button setup depends on
your call-handling needs and work environment .This feature is set up for users who have multiple lines. For
more information, contact your system administrator.
When you get a call, you see a notification window on the phone screen, called a call toast. The call toast
remains visible for a preset amount of time. For more information, contact your system administrator.
Call Functions, page 63
Feature Buttons and Softkeys, page 65
Survivable Remote Site Telephony Overview, page 67
Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
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