Call Park - Cisco 7821 User Manual

Basic Operations

Call Park

Call Park allows you to use your phone to park (temporarily store) a call, which you can then retrieve from
another phone (such as a phone at a coworker's desk or in a conference room).
There are two ways you can park a call:
• Park: Allows you to park an active call that you answered on your phone, and retrieve it from another
• Directed Call Park: Allows you to park and retrieve an active call in two different ways:
For more information, contact your system administrator.
Park a Call Using Assisted Directed Call Park
If you fail to retrieve or resume the call within a specified amount of time, the call is directed to another
destination (set up by your system administrator), such as voicemail. If the call gets redirected, it can no longer
be retrieved by using Call Park.
Procedure
Step 1 During a call, press Directed Call Park on a line that displays an idle Line Status indicator.
Step 2 Retrieve the call from any other Cisco IP Phone in your network as follows:
a) Enter the park retrieval prefix.
b) Dial the Directed Call number.
Step 3 If you do not retrieve the call within the time that your system administrator has set, you receive an alert tone.
At that time, you can:
• Press Resume to resume the call on your phone.
• Retrieve the call from another phone.
phone in the Cisco Unified Communications Manager system.
• Assisted Directed Call Park: Allows you to park an active call using a feature button.
• Manual Directed Call Park: Allows you to park an active call by transferring it to a Directed Call
number.
Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
Call Park
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