Cisco 7811 User Manual
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Summary of Contents for Cisco 7811
- Page 1 Cisco IP Phone 7800 Series User Guide First Published: 2015-11-25 Last Modified: 2017-09-01 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
- Page 2 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks . Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.
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Page 3: Table Of Contents
Speed-Dial Numbers Buttons and Hardware Navigation Softkey, Line, and Feature Buttons Phone Screen Features Clean the Phone Screen Differences Between Phone Calls and Lines Power Requirements Phone Firmware and Upgrades Postpone a Phone Upgrade Cisco IP Phone 7800 Series User Guide... - Page 4 Turn On Do Not Disturb Answer a Coworker's Phone (Call Pickup) Answer a Call Within Your Group (Pickup) Answer a Call from Another Group (Group Pickup) Answer a Call From an Associated Group (Other Pickup) Cisco IP Phone 7800 Series User Guide...
- Page 5 Put a Call on Hold Answer a Call Left on Hold for Too Long Swap Between Active and Held Calls Swap Between Active and Held Calls on the Cisco IP Phone 7811 Call Park Place a Call on Hold with Call Park...
- Page 6 Edit a Contact in Your Personal Directory Remove a Contact from Your Personal Directory Delete a Fast-Dial Code Cisco Web Dialer Recent Calls C H A P T E R 4 Recent Calls List Cisco IP Phone 7800 Series User Guide...
- Page 7 C H A P T E R 8 Supported Accessories View the Accessories Associated with Your Phone Headsets Standard Headsets Connect a Standard Headset Set Up a Wideband Standard Headset USB Headsets Connect a USB Headset Wireless Headsets Cisco IP Phone 7800 Series User Guide...
- Page 8 Phone Behavior During Times of Network Congestion FCC Compliance Statements FCC Part 15.21 Statement FCC RF Radiation Exposure Statement FCC Receivers and Class B Digital Statement Cisco Product Security Overview Important Online Information Cisco IP Phone 7800 Series User Guide viii...
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Page 9: Chapter 1 Your Phone
Energy Savings, page 13 • Additional Help and Information , page 14 The Cisco IP Phone 7800 Series The Cisco IP Phones 7811, 7821, 7841, and 7861 deliver easy-to-use, highly-secure voice communications. Table 1: Cisco IP Phone 7800 Series Major Features Features 7811... -
Page 10: New And Changed Information
New Information for Firmware Release 11.7(1) No user guide updates were required for firmware release 11.7(1). New Information for Firmware Release 11.5(1)SR1 Table 2: Cisco IP Phone 7800 User Guide revisions for Firmware Release 11.5(1)SR1. Revision Updated Section Updated for MLPP and Do not disturb support... -
Page 11: Phone Setup
Your Phone Phone Setup Table 3: Cisco IP Phone 7800 User Guide revisions for Firmware Release 11.5(1). Revision Updated Section Added the following section for Postpone a Phone Phone Firmware and Upgrades, on page 12 Upgrade New Information for Firmware Release 11.0 This User Guide has been streamlined and restructured to improve the customer experience. -
Page 12: Change The Viewing Angle Of Your Phone
Step 5 Return the handset to the handset rest. Change the Viewing Angle of Your Phone You can change the angle of the phone, except the Cisco IP Phone 7811, to eliminate glare on the screen. Procedure Step 1 Unplug the phone from the network. -
Page 13: Connect To The Network
Your administrator gives you your sign-in and activation credentials. Sign In to Your Phone Before You Begin Get your user ID and PIN or password from your administrator. Cisco IP Phone 7800 Series User Guide... -
Page 14: Sign In To Your Extension From Another Phone
Sign In to Your Extension from Another Phone You can use Cisco Extension Mobility to sign in to a different phone in your network and have it act the same as your phone. After you sign in, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. -
Page 15: Speed-Dial Numbers
You can also add other dialed digits to the number. Examples of additional digits include a meeting access code, an extension, a voicemail password, an authorization code, and a billing code. The dial string can contain the following characters: Cisco IP Phone 7800 Series User Guide... -
Page 16: Buttons And Hardware
Calls That Require a Billing Code or Authorization Code, on page 21 Buttons and Hardware The Cisco IP Phone 7800 Series has distinct hardware types: • Cisco IP Phone 7811 No buttons on either side of the screen Cisco IP Phone 7800 Series User Guide... -
Page 17: Cisco Ip Phone 7800 Series User Guide
Your Phone Buttons and Hardware • Cisco IP Phone 7821 Two buttons on the left side of the screen • Cisco IP Phone 7841 Two buttons on either side of the screen • Cisco IP Phone 7861 16 buttons at the right edge of the phone The following figure shows the Cisco IP Phone 7841. -
Page 18: Navigation
Headset Toggle the headset on or off. When the headset is on, the button is lit. The Cisco IP Phone 7811 does not have a Headset button. Contacts, Applications, and Contacts Access personal and corporate directories. -
Page 19: Softkey, Line, And Feature Buttons
The screen is made up of three sections: the header row, the middle section, and the footer row. Figure 2: Cisco IP Phone 7800 Screen Cisco IP Phone 7800 Series User Guide... -
Page 20: Clean The Phone Screen
Only one of those calls is active and the other seven are held calls. Power Requirements The following Cisco-approved power adaptors must be used with the Cisco IP Phone 7800 Series: • Phihong adapter (PSC18U-480); Rating: 48 VDC 0.38A •... -
Page 21: Postpone A Phone Upgrade
Select button light up and you get a message that your phone is turning off soon. You get notifications at these intervals: • Four rings at 10 minutes before power off • Four rings at 7 minutes before power off • Four rings at 4 minutes before power off Cisco IP Phone 7800 Series User Guide... -
Page 22: Turn On Your Phone
• For licensing information, follow this link: https://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-7800-series/ products-licensing-information-listing.html Accessibility Features Cisco IP Phones provide accessibility features for the vision impaired, the blind, and the hearing and mobility impaired. For detailed information about the accessibility features on these phones, see http://www.cisco.com/c/en/us/ support/collaboration-endpoints/unified-ip-phone-7800-series/products-technical-reference-list.html. -
Page 23: Troubleshooting
• Select a general problem from a list of categories and choose reason codes. Procedure Step 1 Press Report quality. Step 2 Scroll and select the item that closely matches your problem. Step 3 Press the Select softkey to send the information to your system administrator. Cisco IP Phone 7800 Series User Guide... -
Page 24: Report All Phone Issues
Report All Phone Issues You can use the Cisco Collaboration Problem Report Tool (PRT) to collect and send phone logs, and to report problems to your administrator. If you see a message that the PRT upload has failed, the problem report is saved on the phone and you should alert your administrator. -
Page 25: Calls
Phone Calls with Mobile Connect, page 38 Make Calls Your Cisco IP Phone works just like a regular phone. But we make it easier for you to make calls. Make a Call Use your phone just like any other phone to make a call. -
Page 26: Make A Call With The Speakerphone
Self Care portal. Depending on your setup, your phone can support these features: • Speed-dial buttons—Dial a phone number from one or more line buttons set up for speed dialing. Cisco IP Phone 7800 Series User Guide... -
Page 27: Make A Call With A Speed-Dial Button
Enter the speed-dial code and press Speed Dial. Related Topics Self Care Portal, on page 6 Make a Call With a Fast-Dial Button Before You Begin You need to set up the fast-dial codes in your personal directory. Cisco IP Phone 7800 Series User Guide... -
Page 28: Dial An International Number
Press Callback while you are listening to the busy tone or ring sound. Step 2 Press Exit to exit the confirmation screen. Step 3 When you hear the ringtone that the person is available and see the message, press Call to place the call again. Cisco IP Phone 7800 Series User Guide... -
Page 29: Calls That Require A Billing Code Or Authorization Code
Answer Calls Your Cisco IP Phone works just like a regular phone. But we make it easier for you to answer calls. Answer a Call Procedure When your phone rings, press the flashing line button to answer the call. -
Page 30: Decline A Call
DND is turned on. Procedure Step 1 Press Do not disturb to turn on DND. Step 2 Press Do not disturb again to turn off DND. Related Topics Self Care Portal, on page 6 Cisco IP Phone 7800 Series User Guide... -
Page 31: Answer A Coworker's Phone (Call Pickup)
• Enter the number of the phone line with the call that you want to pick up. For example, if the call is ringing on line 12345, enter 12345. • Enter the group pickup number. Step 4 Press Answer to connect to the call when the call rings. Cisco IP Phone 7800 Series User Guide... -
Page 32: Answer A Call From An Associated Group (Other Pickup)
You can use the queue statistics to check the status of the hunt group queue. The queue status display provides the following information: • The phone number used by the hunt group • Number of queued callers on each hunt group queue Cisco IP Phone 7800 Series User Guide... -
Page 33: Answer Calls Automatically
If you prefer to use your headset to answer the call, set up your headset first. The Cisco IP Phone 7811 doesn't support a headset. If you automatically answer calls on your speakerphone and you change the call to the headset, your next incoming call automatically answers on the headset. -
Page 34: Mute Your Call
• Flashing amber line button • Flashing message indicator on the handset • Visual notification on the phone screen Procedure Press the flashing amber line button or Answer to resume the held call. Cisco IP Phone 7800 Series User Guide... -
Page 35: Swap Between Active And Held Calls
Swap Between Active and Held Calls on the Cisco IP Phone 7811 The Cisco IP Phone 7811 does not have line buttons. If you have a held call and an active call, you see the Swap softkey. If you have more than two calls, you see the Calls softkey. -
Page 36: Retrieve A Call On Hold With Call Park
You can park and retrieve an active call using a dedicated call park number. Using manual directed call park, you transfer an active call to a directed call park number, which your administrator sets up. Cisco IP Phone 7800 Series User Guide... -
Page 37: Retrieve A Call On Hold With Manual Directed Call Park
Enter the call forward target number exactly as you would dial it from your phone, or select an entry from your list of recent calls. Related Topics Self Care Portal, on page 6 Cisco IP Phone 7800 Series User Guide... -
Page 38: Transfer Calls
You have an active call that needs to be transferred. Procedure Step 1 Press Transfer Step 2 Enter the other person's phone number. Step 3 Press Swap to return to the held call. Step 4 Press Transfer to complete the transfer. Cisco IP Phone 7800 Series User Guide... -
Page 39: Conference Calls And Meetings
When you add more than one person to a conference call, wait a few seconds between adding participants. As the conference host, you can remove individual participants from the conference. The conference ends when all participants hang up. Add Another Person to a Call (7811) Procedure Step 1... -
Page 40: View And Remove Conference Participants
You cannot join a meet-me conference until the conference hosts dials in. If you hear a busy tone, the host has not dialed into the conference. Hang up and try your call again. Cisco IP Phone 7800 Series User Guide... -
Page 41: Intercom Calls
Dial the meet-me phone number that the conference host provides. Intercom Calls You can use an intercom line to place and receive one-way calls. Cisco IP Phone 7811 does not support intercom. Note When you place an intercom call, the recipient’s phone answers the call automatically with mute activated (whisper mode).Your message is broadcast through the recipient’s speakerphone, headset, or handset, if one... -
Page 42: Supervise And Record Calls
Press End Call to end the call. Record a Call You can record a call. You might hear a notification tone as you record the call. Procedure Press Record to start or stop recording. Cisco IP Phone 7800 Series User Guide... -
Page 43: Prioritized Calls
Make a Priority Call To make a priority call, you might need to sign in with your special credentials. You have three chances to enter these credentials, and you're notified if you've entered them incorrectly. Cisco IP Phone 7800 Series User Guide... -
Page 44: Answer A Priority Call
Use this feature if you have multiple lines and want to see all your calls—on all lines—displayed on a single screen. You can still filter for a specific line. Your administrator sets up this feature. Cisco IP Phone 7800 Series User Guide... -
Page 45: Answer The Oldest Call First
If you try to add yourself to a call on a shared line and see a message that you cannot be added, try again. If a user with whom you share a line has privacy turned on, you can't see their line settings and you can't add yourself to their call. Cisco IP Phone 7800 Series User Guide... -
Page 46: Enable Privacy On A Shared Line
• You can answer the call on an additional phone and switch the call to a desk phone that shares the line. If you do so, the desk phones that share the same line display a Remote In Use message. Cisco IP Phone 7800 Series User Guide... -
Page 47: Enable Mobile Connect
Hang up the call on your mobile phone to disconnect the mobile phone, but not the call. Step 2 Press the line on your desk phone within 5 to 10 seconds to resume the call on your desk phone. Cisco IP Phone 7800 Series User Guide... -
Page 48: Transfer A Call From Your Mobile Phone To Your Desk Phone
Hang up the call on your mobile phone to disconnect the mobile phone, but not the call. Step 3 Press Answer on your desk phone within 10 seconds and start talking on the desk phone. Cisco IP Phone 7800 Series User Guide... -
Page 49: Contacts
You can add special speed-dial codes for people who you often call. You can set up your personal directory from your phone or from the Self Care portal. Use your phone to assign speed-dial codes to the directory entries. Cisco IP Phone 7800 Series User Guide... -
Page 50: Sign In And Out Of A Personal Directory
Step 4 Press New. Step 5 Enter first name, last name, and optionally a nickname. Step 6 Press Phones, enter the phone number along with any required access codes, and then press Submit. Cisco IP Phone 7800 Series User Guide... -
Page 51: Search For A Contact In Your Personal Directory
Select the personal address book entry that you want to dial. Step 5 Select the required fast-dial code and press Dial. Assign a Fast-Dial Code to a Contact A fast-dial code makes it easier to call a contact. Cisco IP Phone 7800 Series User Guide... -
Page 52: Call A Contact With A Fast-Dial Code
Select Personal address book and search for an entry. Step 4 Press Select, then Edit. Step 5 Modify the entry information. Step 6 Press Phones to modify a phone number. Step 7 Press Update. Cisco IP Phone 7800 Series User Guide... -
Page 53: Remove A Contact From Your Personal Directory
Cisco Web Dialer You can use Cisco Web Dialer, a web browser, and your Cisco IP phone to make calls from web and desktop applications. Use your web browser and go to a website or your company directory, and then click a hyperlinked phone number to begin your call. -
Page 54: Cisco Ip Phone 7800 Series User Guide
Contacts Cisco Web Dialer Cisco IP Phone 7800 Series User Guide... -
Page 55: Recent Calls
View Your Recent Calls Check to see who's called you recently. Procedure Step 1 Press Applications Step 2 Select Recents. Step 3 If you have more than one line, select a line to view. Cisco IP Phone 7800 Series User Guide... -
Page 56: Return A Recent Call
Press Clear. Step 5 Press Delete. Delete a Call Record You can edit Recents to remove a single call from your history. This helps preserve important contact information because Recents holds only 150 calls. Cisco IP Phone 7800 Series User Guide... -
Page 57: Cisco Ip Phone 7800 Series User Guide
Select Recents. Step 3 (Optional) Select the required line. Step 4 Highlight the individual record or call group that you want to delete. Step 5 Press Delete. Step 6 Press Delete again to confirm. Cisco IP Phone 7800 Series User Guide... -
Page 58: Cisco Ip Phone 7800 Series User Guide
Recent Calls Delete a Call Record Cisco IP Phone 7800 Series User Guide... -
Page 59: Voicemail
You will also hear a stutter tone played from your handset, headset, or speakerphone when you use a phone line. This stutter tone is line-specific. You only hear it when you use a line that has voice messages. Related Topics Self Care Portal, on page 6 Cisco IP Phone 7800 Series User Guide... -
Page 60: Access Voicemail
This option is useful if you prefer a list of voicemail messages, but you occasionally access your messages without the visual prompts. Procedure Step 1 In the screen, press the Audio softkey. Step 2 When prompted, enter your voicemail credentials. Cisco IP Phone 7800 Series User Guide... -
Page 61: Applications
Close Active Applications, page 54 Available Applications Cisco phones don't include these applications by default. But your company might have added applications such as the weather, stock information, company news, to-do lists, or similar information and services. View Active Applications You can easily see what applications you already have open. -
Page 62: Switch To Active Applications
Close Active Applications Procedure Step 1 Press Applications Step 2 Select Running applications. Step 3 Select a running application and press Close app to close the application. Step 4 Press Close, then press Exit. Cisco IP Phone 7800 Series User Guide... -
Page 63: Settings
You can change the contrast of your phone screen to make the screen easier to read. To check which phone model you have, press Applications and select Phone information. The Model number field shows your phone model. Cisco IP Phone 7800 Series User Guide... -
Page 64: Adjust The Headset Feedback
Wait one minute and then reboot the phone. Adjust the Phone Screen Backlight You can adjust the backlight to make the phone screen easier to read. Backlights are not supported on the Cisco IP Phone 7811. Procedure Step 1 Press Applications Step 2 Choose Preferences >... -
Page 65: Adjust The Volume During A Call
Changes to the ringer volume do not affect the call volume you hear when you are on a call. Procedure Press Volume up and down to adjust the ringer volume when the phone rings. Cisco IP Phone 7800 Series User Guide... -
Page 66: Cisco Ip Phone 7800 Series User Guide
Settings Adjust the Phone Ringer Volume Cisco IP Phone 7800 Series User Guide... -
Page 67: Accessories
(a line, a speed dial, or a feature). If your phone's line buttons are already in use, your phone won't display any additional features. Table 6: Accessory Support for the Cisco IP Phone 7811, 7821, 7841, and 7861 Accessory... -
Page 68: View The Accessories Associated With Your Phone
Press Exit. Headsets Check with the headset manufacturer to confirm whether you can use it with your Cisco phone. If you plug a headset into the phone during an active call, the audio path automatically changes to the headset. Standard Headsets You can use a standard headset with your desk phone. -
Page 69: Set Up A Wideband Standard Headset
USB port. For more information, see the documentation from your USB headset manufacturer. Connect a USB Headset When you use USB headsets with your phone, keep in mind: Cisco IP Phone 7800 Series User Guide... -
Page 70: Wireless Headsets
Enable an E-Hookswitch Headset Electronic Hookswitch headsets use a base station and a wireless headset. The base station plugs into your phone headset jack. After installing the headset, you enable it on the Cisco Unified Communications Manager. Procedure Step 1... - Page 71 Accessories Swap Headsets While on a Call Procedure Step 1 Before you make or answer a call, press Headset. Step 2 (Optional) If you place a call, dial the number. Cisco IP Phone 7800 Series User Guide...
- Page 72 Accessories Swap Headsets While on a Call Cisco IP Phone 7800 Series User Guide...
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Page 73: Product Safety And Security
• Use shielded cables for the external device, or use cables with a better shield and connector. • Shorten the length of the external device cable. • Apply ferrites or other such devices on the cables for the external device. Cisco IP Phone 7800 Series User Guide... -
Page 74: Ways To Provide Power To Your Phone
Phone Behavior During Times of Network Congestion Anything that degrades network performance can affect Cisco IP Phone voice and video quality, and in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities: •... -
Page 75: Fcc Receivers And Class B Digital Statement
This product contains cryptographic features and is subject to U.S. and local country laws that govern import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible for compliance with U.S. - Page 76 Product Safety and Security Important Online Information Cisco IP Phone 7800 Series User Guide...