Manage Calls - Cisco Unified 7821 User Manual

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Step 2If the call rings, press Answer to connect to the call.

Manage Calls

Divert Call

Divert allows you to send an active or ringing call to your voicemail system or to a predetermined

phone number. For more information, contact your Network Administrator

You can silence the incoming (ringing) call. Press Volume down once, then let the incoming call

go to the target number (voicemail or predetermined number set up the system administrator).

Procedure

Step 1 To redirect an incoming (ringing) call while on another call, use the

Navigation pad to highlight the incoming call, then press Divert. Otherwise,

press Divert to redirect the current, active call.

Step 2To redirect an incoming call while not on a call, press Divert.

Step 3To redirect a held call, first resume the call and then press Divert.

Forward All Calls

Procedure

Step 1 Press Forward All on a primary line from which you want to forward your

calls.

Step 2Enter a phone number or select an entry from the Call History list.

Step 3Press Messages to forward all calls to voicemail.

Note If call forward is active, a Forward All icon is displayed in the line label

Step 4Press Forward Off to cancel call forwarding.

NoteYou can set up conditional call forwarding in the Self Care

ISO 9001:2015 Certified

•

If you have multiple lines and want to pick up the call on a

nonprimary line, first press the desired line button, then press PickUp.

or the forwarding information is present in the header.

Portal.

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