Cisco 6901 Administration Manual page 90

Device Logs
Table 6-5 Status Messages on the Cisco Unified IP Phone 6900 Series Phones (continued)
Message
DHCP timeout
DNS timeout
DNS unknown host
Duplicate IP
Error update locale
File not found
IP address released
Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
6-10
Description
DHCP server did not respond.
DNS server did not respond.
DNS could not resolve the name of the
TFTP server or Cisco Unified Communi-
cations Manager.
Another device is using the IP address
assigned to the phone.
One or more localization files could not
be found in the TFTPPath directory or
were not valid. The locale was not
changed.
The phone cannot locate the phone load
file that is specified in the phone config-
uration file on the TFTP server.
The phone has been configured to release
its IP address.
Chapter 6 Monitoring the Cisco Unified IP Phone Remotely
Possible Explanation and Action
Network is busy—The errors should resolve
•
themselves when the network load reduces.
No network connectivity between the DHCP
•
server and the phone—Verify the network con-
nections.
• DHCP server is down—Check the DHCP server
configuration.
• Errors persist—Consider assigning a static IP
address.
• Network is busy—The errors should resolve
themselves when the network load reduces.
• No network connectivity between the DNS server
and the phone—Verify the network connections.
• DNS server is down—Check the DNS server
configuration.
• Verify that the host names of the TFTP server or
Cisco Unified Communications Manager are
configured properly in DNS.
Consider using IP addresses rather than host
•
names.
If the phone has a static IP address, verify that
•
you have not assigned a duplicate IP address.
If you are using DHCP, check the DHCP server
•
configuration.
From Cisco Unified Operating System Administra-
tion, check that the following files are located within
subdirectories in the TFTP File Management:
Located in subdirectory with the same name as
•
network locale:
tones.xml
–
Located in subdirectory with the same name as
•
user locale:
– glyphs.xml
dictionary.xml
–
kate.xml
–
From Cisco Unified Operating System Administra-
tion, make sure that the phone load file is on the TFTP
server, and that the entry in the configuration file is
correct.
The phone remains idle until it is power cycled or you
reset the DHCP address.
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