Device Logs; Status Messages - Cisco 6901 Administration Manual

Chapter 6 Monitoring the Cisco Unified IP Phone Remotely

Device Logs

The following device logs hyperlinks on a phone's web page provide information you can use to help
monitor and troubleshoot the phone. To access a device log area, access the web page for the phone as
described in the
•
•
•

Status Messages

The Status Messages web page displays up to 30 of the most recent status messages that the phone has
generated since it was last powered up. You can access the Status Messages web page even if the phone
is not running.
and actions to troubleshoot errors.
Table 6-5 Status Messages on the Cisco Unified IP Phone 6900 Series Phones
Message
CFG file not found
CFG TFTP Size Error
Checksum Error
Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
OL-24582-01
"Accessing the Web Page for a Phone" section on page
Console Logs—Includes hyperlinks to individual log files. The console log files include debug and
error messages received on the phone.
Core Dumps—Includes hyperlinks to individual dump files. The core dump files include data from
a phone crash.
Status Messages—Displays up to the 30 most recent status messages that the phone has generated
since it was last powered up. You can also see this information from the Status Messages screen on
the Web page of the phone.
Table 6-5 describes the status messages. This table also includes possible explanations
Description
The name-based and default configura-
tion file was not found on the TFTP
Server.
The configuration file is too large for the
file system on the phone.
Downloaded software file is corrupted.
Table 6-5 describes the status messages that may be displayed.
Possible Explanation and Action
The configuration file for a phone is created when the
phone is added to the Cisco Unified Communications
Manager database. If the phone has not been added to
the Cisco Unified Communications Manager
database, the TFTP server generates a
response.
Found
Phone is not registered with Cisco Unified Com-
•
munications Manager.
You must manually add the phone to Cisco
Unified Communications Manager if you are not
allowing phones to autoregister. See the
Phones to the Cisco Unified Communications
Manager Database" section on page 2-7
details.
• If you are using DHCP, verify that the DHCP
server is pointing to the correct TFTP server.
If you are using static IP addresses, check the
•
TFTP server configuration.
Power cycle the phone.
Obtain a new copy of the phone firmware and place it
in the TFTPPath directory. You should only copy files
into this directory when the TFTP server software is
shut down, otherwise the files may be corrupted.
Device Logs
6-1.
CFG File Not
"Adding
for
6-9