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Cisco 6901 User Manual

Unified ip phone communications manager 8.0 (sccp)
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See also: User Giude , Administration Manual
Cisco Unified IP Phone 6901 and
6911 User Guide for Cisco Unified
Communications Manager 8.0 (SCCP)
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 527-0883

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Summary of Contents for Cisco 6901

  • Page 1 Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...

  • Page 3: Table Of Contents

    Call Forward All Forward Calls on Your Phone Call Pickup Answer a Call Using Pickup Answer a Call Using Group Pickup and a Group Pickup Number Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP)
  • Page 4 Transfer a Call to Another Number Using the Transfer Button Swap Between Calls Before Completing a Transfer Web Dialer Use Web Dialer with Cisco Directory Set Up, View, or Change Web Dialer Preferences Sign Out of Web Dialer User Options...
  • Page 5 Product Safety, Security, Accessibility, and Additional Information Safety and Performance Information Power Outage Cisco Product Security Accessibility Features Additional Information Cisco One-Year Warranty Cisco One-Year Limited Hardware Warranty Terms Index Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP)
  • Page 6 OL-20826-01...

  • Page 7: Your Phone

    For your phone to work, it must be connected to the corporate IP telephony network. Your system administrator can help you connect your phone. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP)
  • Page 8 Slot for Ethernet cable. Network port (10/100 SW) connection. IEEE 802.3af power enabled. Handset connection. DC adaptor port (DC48V). Slot for handset cable. Slot for DC adaptor cable. OL-20826-01...

  • Page 9: Buttons And Hardware

    Your Phone Buttons and Hardware Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP)
  • Page 10 Hookswitch Activates the features (hookflash) on your phone. Hold button Places a connected call on hold. Redial button Dials the last dialed number. Line button Allows you to pick up a second incoming call. The Line button LED indicates the call status. Allows you to answer a ringing call and swap between two calls on the same line.

  • Page 11: Footstand

    Your Phone Footstand The Cisco Unified IP Phone 6901 has a foldable footstand. When the footstand is unfolded, it gives the phone an elevated viewing angle. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP)

  • Page 12: Handset Rest

    Handset Rest Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you might need to adjust the handset rest to ensure that the receiver will not slip out of the cradle. Remove the handset from the cradle and pull the plastic tab from the handset rest. Rotate the tab 180 degrees.

  • Page 13: Cisco Unified Ip Phone 6911

    For your phone to work, it must be connected to the corporate IP telephony network. Your system administrator can help you connect your phone. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP)
  • Page 14 DC adaptor port (DC48V). Network port (10/100 SW) connection. IEEE 802.3af power enabled. AC-to-DC power supply (optional). Access port (10/100 PC) connection. AC power wall plug (optional). Handset connection. OL-20826-01...

  • Page 15: Buttons And Hardware

    A paper strip used to enter name and contact numbers. Transfer button Transfers a call. Conference button Creates a conference call. Hold button Places an active call on hold. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP)
  • Page 16 Line button Allows users to pick up a second incoming call and to resume a held call. The LED shows call status. Speakerphone button Selects the speakerphone as the default audio path and initiates a new call, picks up an incoming call, or ends a call. During a call, the button is lit green.

  • Page 17: Paper Label

    Your Phone Paper Label Cisco Unified IP Phone 6911 does not include an LCD display. A paper strip is provided and can be used to enter name and contact numbers. Footstand If the phone is placed on a table or desk, the footstand can be connected to the back of your phone for a higher or lower viewing angle, depending on your preference.

  • Page 18: Higher Viewing Angle

    Insert the connectors into the lower slots. Lift the footstand until the connectors snap into the upper slots. Higher Viewing Angle Connect the footstand to the lower slots for a higher viewing angle. OL-20826-01...

  • Page 19: Lower Viewing Angle

    Your Phone Lower Viewing Angle Connect the footstand to the upper slots for a higher viewing angle. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP)

  • Page 20: Handset Rest

    Handset Rest Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you might need to adjust the handset rest to ensure that the receiver does not slip out of the cradle. Remove the handset from the cradle and pull the plastic tab from the handset rest. Rotate the tab 180 degrees.

  • Page 21: Messages

    • Listen for a stutter tone when you lift the handset. You can configure the audible message waiting lamp using your User Options web pages. Related Topics User Options Web Pages, page 29 Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP)

  • Page 22: Listen To Voice Messages

    Press the Messages button and then follow the voice prompts to listen to your messages. (Cisco Unified IP Phone 6901 only.) Using the keypad, dial the voicemail access number (provided by your system administrator) and then follow the voice prompts to listen to your messages.

  • Page 23: Calling Features

    When forwarding calls from your phone, enter the call-forward target phone number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP)

  • Page 24: Forward Calls On Your Phone

    Related Topics Set Up Call Forwarding Per Line, page 30 Forward Calls on Your Phone (Cisco Unified IP Phone 6901 only) 1. Sign in to your User Options web pages. 2. Go to Device > Line Settings. 3. Enter the phone number you want to forward calls to.

  • Page 25: Answer A Call Using Pickup

    To answer the ringing call, press the flashing amber Line button. Your phone puts the original call on hold automatically and connects the ringing call. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP)

  • Page 26: Codes

    Conference to dial another party and add them to the call. You can remove individual participants from the conference if your phone supports the feature. You can set up a conference by using • the hookflash feature on the Cisco Unified IP Phone 6901. • the Conference button on the Cisco Unified IP Phone 6911.

  • Page 27: Drop A Party From A Conference Using Hookflash

    4. Wait for the party to answer (or skip to Step while the call is ringing). 5. Press the Conference button again. The conference begins. Repeat these steps to add more parties, if desired. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP)

  • Page 28: Hookflash

    The Line button flashes green. The party that is put on hold hears the preset music. 2. To resume the call, press the flashing green Line button, press the Speaker button (Cisco Unified IP Phone 6911 only), or go off hook, if the handset is in the cradle.

  • Page 29: Host A Meet Me Conference

    • On Cisco Unified IP Phone 6901, go off-hook and press the Redial button. • On Cisco Unified IP Phone 6911, press the Redial button . You can be off-hook or on-hook when you press this button. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP)

  • Page 30: Shared Lines

    Answer a Call Using Group Pickup and a Group Pickup Number, page 19 Speed Dial (Cisco Unified IP Phone 6911 only.) Speed-dial features allow you to place a call by pressing a button or by entering a code. Before you can use speed-dial features on your phone, you must set up speed-dial on your User Options Web pages.

  • Page 31: Place A Call With A Speed-Dial Button

    Cisco Unified IP Phone 6911. – • For Cisco Unified IP Phone 6911 only, you can connect two calls to each other (without remaining on the line yourself). Transfer a Call to Another Number Using the Hookflash (Cisco Unified IP Phone 6901 only.)

  • Page 32: Swap Between Calls Before Completing A Transfer

    Web Dialer (Cisco Unified IP Phone 6911 only.) Web Dialer allows you to click-to-dial contacts from the Cisco Unified CM Directory. Your system administrator sets up this feature for you. Use Web Dialer with Cisco Directory (Cisco Unified IP Phone 6911 only.)

  • Page 33: Sign Out Of Web Dialer

    Sign Out of Web Dialer (Cisco Unified IP Phone 6911 only.) Select the Sign Out icon in the Make Call or Hang Up page. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP)
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  • Page 35: User Options

    You can use your computer to sign in to your Cisco Unified CM User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your User Options web pages.

  • Page 36: Device

    Device You can make changes to your device settings on your phone from the User Options web pages. You can make changes to these device settings on your phone: • Line settings • Speed dials Select a Device From the User Options Web Pages 1.

  • Page 37: Speed Dial On The Web

    Set Up Speed-Dial Buttons (Cisco Unified IP Phone 6911 only) 1. Sign in to your User Options Web pages. 2. Select User Options > Device. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP)

  • Page 38: User Settings

    User Settings Your PIN and password allow you to access different features and services. Use your password to sign in to your User Options web pages and Cisco Web Dialer on your personal computer. For more information, see your system administrator.

  • Page 39: Change The Language For Your User Options Web

    1. Sign in to your User Options web page. 2. Select User Options > Plugins. You can view plugins only if your system administrator has set them up for you. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP)
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  • Page 41: Faqs And Troubleshooting

    Problem: Meet Me Conference Busy Tone You hear a busy tone after dialing into a Meet Me conference. Possible Cause The conference host has not yet joined the conference. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP)

  • Page 42: User Options

    Solution Try calling back again. User Options Problem: Cannot Access User Options Web Pages You are unable to access your user options web pages. Possible Cause Your password needs to be reset. Solution See your system administrator. OL-20826-01...

  • Page 43: Product Safety, Security, Accessibility, And Additional Information

    Further information regarding U.S. export regulations may be found at: http://www.access.gpo.gov/bis/ear/ear_data.html. Accessibility Features The Cisco Unified IP Phones 6901 and 6911 provide accessibility features for the vision impaired, the blind, and the hearing and mobility impaired. http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/accessibility/english/user/guide/ access_6901-11.html You can also find more information about accessibility at this Cisco website: http://www.cisco.com/web/about/responsibility/accessibility/index.html...

  • Page 44: Additional Information

    Additional Information • You can access the Cisco website at this URL: http://www.cisco.com/ • Cisco Unified IP Phone 6901 and 6911 quick reference card, quick start guides, and end-user guide: http://www.cisco.com/en/US/products/ps10326/products_user_guide_list.html • Licensing information: http://www.cisco.com/en/US/products/ps10326/products_licensing_information_listing.html • Cisco international websites: Allows access to international Cisco websites from www.cisco.com by clicking the Worldwide [change] link at the top of the web page.

  • Page 45: Cisco One-Year Warranty

    Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP)
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  • Page 47: Index

    Cisco Unified IP Phone 6911 Conference Conference hold Hold Meet Me line Mute Messages Redial Mute Shared Lines programmable feature Speed Dial Speakerphone Transfer Transfer Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP)
  • Page 48 FAQs user options web pages flashing. See alerts, visual check voice messages footstand Cisco Unified CM User Options. See user options Cisco Unified IP Phone 6901 Cisco Unified IP Phone 6901 Cisco Unified IP Phone 6911 buttons and hardware...
  • Page 49 LED. See lights Mute lights description green mute flashing button steady Cisco Unified IP Phone 6911 handset turn on and off flashing steady line Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP)
  • Page 50 Auto Answer with button Other Pickup, description Cisco Unified IP Phone 6911 Speed Dial buttons set up password. See browser password description personalize voicemail plugins power outage product security Transfer programmable feature buttons button Cisco Unified IP Phone 6911 Cisco Unified IP Phone 6911...
  • Page 51 See messages voicemail. See messages Volume Cisco Unified IP Phone 6901 Cisco Unified IP Phone 6911 Web Dialer MAC address sign in Web Dialer, description Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP)
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  • Page 53 Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP)
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  • Page 55 Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP)
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  • Page 57 Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP)
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  • Page 59 Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP)
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  • Page 62 Flip Ultra, Flip Video, Flip Video (Design), Instant Broadband, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn, Cisco Capital, Cisco Capital (Design), Cisco:Financed (Stylized), Cisco Store, Flip Gift Card, and One Million Acts of Green are service marks; and Access Registrar, Aironet,...

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