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Chapter 9
Troubleshooting
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Using the refresh feature on the RTP Statistics page, you can obtain updated, real-time RTP statistics
during a call.
Resetting Cisco ATA counters
To reset the Cisco ATA counters, do the following:
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•
•
Inactive lines will be indicated as such.
Note
Frequently Asked Questions
Q.
A.
Q.
A.
Q.
A.
Table 9-6
Ring Load (per RJ-11 FXS Port)
5 REN
4 REN
3 REN
2 REN
1 REN
The Cisco ATA, however, is not designed for long distance. The simple test is to determine if the phone
or phones that are connected to the Cisco ATA work properly in their environment.
OL-4804-01
txPktCnt—the total number of RTP packets transmitted
txOctet—the total number of RTP payload octets transmitted
Click the [Refresh] link to refresh the current counter values.
Click the [Line 0] link to reset line 0 counter values.
Click the [Line 1] link to reset line 1 counter values.
Does the Cisco ATA support power denial when disconnecting a call?
No. However, the Cisco ATA can be configured to reverse the voltage polarity when a call is
connected or disconnected. See the
How can I recover the box if I forgot the password?
There are two important passwords. One is the UIPassword, which protects access to the Cisco ATA
Web Server interface; the other is the EncryptKey, which protects access to the TFTP configuration
file. If you forget the value for the UIPassword but still have access to TFTP-stored configuration
file, you can modify the UIPassword via TFTP. However, if you are not configuring the Cisco ATA
via TFTP, or if you forget both passwords, the only way you can recover the box is to have physical
access to the box and do a factory reset on the box via the box voice configuration menu interface
(Access Code: FACTRESET#). See the
section on page
3-23.
What is the maximum distance from which I can drive an analog device with a Cisco ATA?
Table 9-6
provides maximum distances for this question.
Ring Loads and Distances
Cisco ATA 186 and Cisco ATA 188 Analog Telephone Adaptor Administrator's Guide for H.323 (version 3.0)
"Polarity" section on page
"Resetting the Cisco ATA to Factory Default Values"
Maximum Distance
200 feet (61 m)
1000 feet (305 m)
1700 feet (518 m)
2500 feet (762 m)
3200 feet (975 m)
Frequently Asked Questions
5-39.
9-13
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