Cisco ATA 190 Administration Manual
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Cisco ATA 190 Administration Manual

Analog telephone adapter guide for sip
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See also: Administration Manual
Cisco ATA 190 Analog Telephone Adapter
Administration Guide for SIP
Version 1.1
First Published: May 7, 2014
Last Updated: July 27, 2015
Cisco Systems, Inc.
www.cisco.com
Cisco has more than 200 offices worldwide.
Addresses, phone numbers, and fax numbers
are listed on the Cisco website at
www.cisco.com/go/offices.
Text Part Number: OL-31821-02

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Summary of Contents for Cisco ATA 190

  • Page 1 Cisco ATA 190 Analog Telephone Adapter Administration Guide for SIP Version 1.1 First Published: May 7, 2014 Last Updated: July 27, 2015 Cisco Systems, Inc. www.cisco.com Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco website at www.cisco.com/go/offices.
  • Page 2 OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks.

  • Page 3: Table Of Contents

    Transport Layer Security Protocol T.38 Fax Relay Voice Codecs Supported Other Supported Protocols ATA 190 SIP Services Modem Standards Fax Services Methods Supported Supplementary Services Installation and Configuration Overview Cisco ATA 190 Analog Telephone Adapter Administration Guide for SIP (Version 1.1) OL-31821-02...
  • Page 4 Configuring Product Specific Configuration Parameters Adding Users to Cisco Unified Communications Manager Second Line Can Be Disabled Configuring Fax Services Using Fax Mode Fax Modem Standards Fax Modem Speeds Cisco ATA 190 Analog Telephone Adapter Administration Guide for SIP (Version 1.1) OL-31821-02...
  • Page 5 Physical Specifications Electrical Specifications Environmental Specifications Physical Interfaces Ringing Characteristics Software Specifications SIP Compliance Reference Information Voice Menu Codes Accessing the IVR and Configuring Your Phone Setting Cisco ATA 190 Analog Telephone Adapter Administration Guide for SIP (Version 1.1) OL-31821-02...
  • Page 6 Notes for Tone Configuration Troubleshooting and Maintenance Resolving Startup Problems Symptom: The ATA 190 Does Not Go Through its Normal Startup Process Symptom: The ATA 190 Does Not Register with Cisco Unified Communications Manager Symptom: ATA 190 Unable to Obtain IP Address...

  • Page 7: Preface

    (VoIP) services using the ATA 190. Most of the tasks described in this guide are not intended for end users of the ATA 190. Many of these tasks affect the ability of the ATA 190 to function on the network, and require an understanding of IP networking and telephony concepts.

  • Page 8: Related Documentation

    ATA 190. Glossary Provides definitions of commonly used terms. Related Documentation For more information about the ATA 190 or Cisco Unified Communications Manager, refer to the following publications: Cisco ATA 190 Analog Telephone Adapter RFC 3261 (SIP: Session Initiation Protocol) •...

  • Page 9: Obtaining Documentation, Obtaining Support, And Security Guidelines

    Guidelines For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html...
  • Page 10 Means danger. You are in a situation that could cause bodily injury. Before you work on any Warning equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Cisco ATA 190 Analog Telephone Adapter Administration Guide for SIP (Version 1.1) OL-31821-02...

  • Page 11: Cisco Ata 190 Analog Telephone Adapter Overview

    The ATA 190 analog telephone adapters are handset-to-Ethernet adapters that allow regular analog phones to operate on IP-based telephony networks. The ATA 190 support two voice ports, each with an independent phone number. The ATA 190 also has an RJ-45 10/100BASE-T data port.

  • Page 12: Session Initiation Protocol Overview

    SIP is a peer-to-peer protocol. The peers in a session are called User Agents (UAs). A user agent can function in one of these roles: User agent client (UAC)—A client application that initiates the SIP request. • Cisco ATA 190 Analog Telephone Adapter Administration Guide for SIP (Version 1.1) OL-31821-02...
  • Page 13 LAN side and the switched-circuit network side. • Phones—Can act as either a UAS or UAC. The ATA 190 can initiate SIP requests and respond to requests. Cisco ATA 190 Analog Telephone Adapter Administration Guide for SIP (Version 1.1)

  • Page 14: Hardware Overview

    The ATA 190 has one network port—An RJ-45 10/100BASE-T data port to connect an • Ethernet-capable device, such as a computer, to the network. The ATA 190 network port performs autonegotiation for duplex and speed. It supports speed of Note 10/100 Mbps and full-duplex.

  • Page 15: Software Features

    Secure Real-Time Transport Protocol Secure Real-Time Transport Protocol secures voice conversations on the network and provides protection against replay attacks. Currently, ATA 190 does not support secure conference call. A 2-way secure call is supported. Note Fax Passthrough Name Signaling Event (NSE) -based and re-INVITE-based passthrough are simply transport of fax communications using the G.711a/u codec.

  • Page 16: Voice Codecs Supported

    Chapter 1 Cisco ATA 190 Analog Telephone Adapter Overview Software Features Voice Codecs Supported The ATA 190 supports these voice codecs (check your other network devices for the codecs they support): • G.711 mu-law • G.711 A-law • G.729a G.729ab •...

  • Page 17: Modem Standards

    The network must have reasonably low network jitter, network delay, and packet loss rate. Methods Supported The ATA 190 supports these methods. For more information, see RFC3261 (SIP: Session Initiation Protocol). Cisco ATA 190 Analog Telephone Adapter Administration Guide for SIP (Version 1.1)

  • Page 18: Supplementary Services

    • Unattended transfer • Attended transfer • Shared Line • SpeedDial • Meet-Me Conference • Call Pickup/Group Call Pickup • Redial • Secure Call • • C-Barge Cisco ATA 190 Analog Telephone Adapter Administration Guide for SIP (Version 1.1) OL-31821-02...

  • Page 19: Installation And Configuration Overview

    Installation and Configuration Overview Installation and Configuration Overview Table 1-1 provides the basic steps required to install and configure the ATA 190 to make it operational in a typical SIP environment where many ATA 190s must be deployed. Table 1-1...
  • Page 20 Chapter 1 Cisco ATA 190 Analog Telephone Adapter Overview Installation and Configuration Overview Cisco ATA 190 Analog Telephone Adapter Administration Guide for SIP (Version 1.1) 1-10 OL-31821-02...

  • Page 21: Preparing To Install The Ata 190 On Your Network

    Understanding Interactions with Other Cisco Unified IP Communications Products To function in the IP telephony network, the ATA 190 must be connected to a networking device, such as a Cisco Catalyst switch. You must also register the ATA 190 with a Cisco Unified Communications Manager system before sending and receiving calls.

  • Page 22: Understanding Ata 190 Interaction With Cisco Unified Communications Manager

    Cisco Unified Communications Manager software sets up and tears down calls between analog phones that are connected to the ATA 190, and thus integrates traditional PBX functionality with the corporate IP network. Cisco Unified Communications Manager manages the components of the IP telephony system: the phones, the access gateways, and the resources necessary for features such as call conferencing and route planning.

  • Page 23: Understanding Phone Configuration Files

    Configuration files also contain information about which image load the ATA 190 should be running. If this image load differs from the one that is currently loaded on an ATA 190, the phone contacts the TFTP server to request the required load files. (These files are digitally signed to ensure the authenticity of the file source.)

  • Page 24: Understanding The Ata 190 Startup Process

    Preparing to Install the ATA 190 on Your Network Understanding the ATA 190 Startup Process Understanding the ATA 190 Startup Process When connecting to the VoIP network, the ATA 190 goes through a standard startup process, as described in Table 2-1.

  • Page 25: Adding The Ata 190 To The Cisco Unified Communications Manager Database

    Adding the ATA 190 to the Cisco Unified Communications Manager Database Before installing the ATA 190, choose a method for adding the devices to the Cisco Unified Communications Manager database. These sections describe the methods: Adding the ATA 190 with Auto-Registration, page 2-5 •...

  • Page 26: Adding The Ata 190 With Cisco Unified Communications Manager Administration

    Device > Phone and click Add New to begin. Note ATA 190 has two FXS ports, and each port has its MAC address. The first ATA 190 port uses the MAC address and the second ATA 190 port uses the shifted MAC address (example, AABBCCDDEEFF to BBCCDDEEFF01).

  • Page 27: Ata 190 Installation

    C H A P T E R ATA 190 Installation This section describes how to connect the ATA 190 hardware and configure the ATA 190 by loading the QED and firmware files. Install the QED file first, then install the firmware file.

  • Page 28: Safety Recommendations

    5V power adapter with appropriate country clip Ethernet cable • The ATA 190 is intended for use only with the 5V DC power adapter that comes with the unit. Note Cisco ATA 190 Analog Telephone Adapter Administration Guide for SIP (Version 1.1)

  • Page 29: Install The Ata 190

    Attach a Phone to the ATA 190 You can attach one or two phones to an ATA 190 by connecting them to a phone port of the ATA 190 with an RJ11 cable. The ATA 190 PHONE1 and PHONE2 LEDs light as solid green when there is activity on that port.

  • Page 30: Configure Startup Network Settings

    ATA 190 Installation Configure Startup Network Settings Configure Startup Network Settings If you are not using DHCP in your network, configure these network settings on the ATA 190 after installing the device on the network: IP subnet information (subnet mask and gateway) •...

  • Page 31: Configuring The Ata 190

    Use Cisco Unified Communications Manager Administration to configure telephony features and assign users. This chapter provides an overview of these configuration and setup procedures. Cisco Unified Communications Manager documentation provides detailed instructions for these procedures. Telephony Features Available for the ATA 190...

  • Page 32: Telephony Features Available For The Ata 190

    Allows users to connect two calls to each other (without For more information, refer to the Cisco remaining on the line). Unified Communications Manager System Guide, Cisco Unified IP Phones. Cisco ATA 190 Analog Telephone Adapter Administration Guide for SIP (Version 1.1) OL-31821-02...
  • Page 33 Manager Features and Services Guide Barge and Privacy. Redial Allows users to call the most recently dialed phone number Requires no configuration. by pressing the *# feature code. Cisco ATA 190 Analog Telephone Adapter Administration Guide for SIP (Version 1.1) OL-31821-02...

  • Page 34: Configuring Product Specific Configuration Parameters

    Administration. You can set the configuration parameters using the configuration window in Table 4-2. Some ATA 190 parameters are set from port 1 only. Setting the parameters from port 2 has no effect. Set Note the following parameters from port 1 only: IVR Password, CDP, Impedance, Input/Output Audio Level, Timers, and Call Sequence.
  • Page 35 600 ohm for use in the United States. Caller ID BT FSK • Bellcore FSK • ETSI FSK • Call Sequence Bellcore FSK • • ETSI FSK Cisco ATA 190 Analog Telephone Adapter Administration Guide for SIP (Version 1.1) OL-31821-02...

  • Page 36: Adding Users To Cisco Unified Communications Manager

    Delay after far end hangs up before reorder tone is played. RTP Packet Time (10-160ms) Packet size in milliseconds for RTP. User can access the ATA 190 web page and perform limited configuration. Two access modes exist: Note Admin mode and User mode.

  • Page 37: Second Line Can Be Disabled

    Second Line Can Be Disabled Second Line Can Be Disabled Starting with version 1.2.1, the user can choose to disable the second port on a Cisco ATA 190 box. By doing so, the customer can save on the cost of a license.
  • Page 38 Chapter 4 Configuring the ATA 190 Second Line Can Be Disabled Cisco ATA 190 Analog Telephone Adapter Administration Guide for SIP (Version 1.1) OL-31821-02...

  • Page 39: Configuring Fax Services

    Voice Over IP (VoIP) network as though the fax were a voice call. With T.38 fax relay mode, the ATA 190 supports the transmission of faxes, in real time, between two standard fax terminals communicating over SIP networks. T.38 fax relay mode provides a more reliable...

  • Page 40: Fax Modem Speeds

    • 7.2 kb/s • 4.8 kb/s • 2.4 kb/s • The speeds that are only used in V.34 do not apply for fax using T.38 relay. Note Cisco ATA 190 Analog Telephone Adapter Administration Guide for SIP (Version 1.1) OL-31821-02...
  • Page 41 Making a Conference Call in Sweden, page 6-5 • Call Waiting in the United States, page 6-6 • • Call Waiting in Sweden, page 6-6 • About Call Forwarding, page 6-6 Cisco ATA 190 Analog Telephone Adapter Administration Guide for SIP (Version 1.1) OL-31821-02...

  • Page 42: Using Sip Supplementary Services

    Press **3. Caller ID When the phone rings, the ATA 190 sends a Caller ID signal to the phone between the first and second ring (with name, phone number, time, and date information, if these are available). Call-Waiting Caller ID The ATA 190 plays a call waiting tone, then sends an off-hook Caller ID signal to the phone immediately after the first tone burst.

  • Page 43: Group Call Pickup

    This feature allows a user to have multiple phones that share the same phone number or allows a user to share a phone number with a coworker. Cisco ATA 190 Analog Telephone Adapter Administration Guide for SIP (Version 1.1) OL-31821-02...

  • Page 44: Speed Dial

    Press #90 (the transfer service activation code) on your phone keypad, then enter the phone number to Step 2 which you want to transfer the other party, then press #. Cisco ATA 190 Analog Telephone Adapter Administration Guide for SIP (Version 1.1) OL-31821-02...

  • Page 45: Voice Mail Indication

    Hang up your phone. Step 3 Voice Mail Indication This feature allows the ATA 190 to play an intermittent dial tone if there is a new message in the user's voice mail box. Voice-Messaging System This feature enables callers to leave messages if calls are unanswered or the recipient to access voice messages.

  • Page 46: Call Waiting In The United States

    Performing a hook flash then pressing 1 hangs up the first caller and answers the second call. If there is no answer after one minute, the caller receives a busy signal. To enable call waiting for Sweden, go to the ATA 190 configuration web page and change the Call Sequence to ETSI FSK for Sweden.

  • Page 47: Call Forward All In Sweden Mode

    Call Forward All in Sweden Mode Forward Unconditional Press *21* on your phone keypad; enter the number you want to forward calls to; then press #. To cancel, press #21#. Cisco ATA 190 Analog Telephone Adapter Administration Guide for SIP (Version 1.1) OL-31821-02...
  • Page 48 Chapter 6 Using SIP Supplementary Services Common Supplementary Services Cisco ATA 190 Analog Telephone Adapter Administration Guide for SIP (Version 1.1) OL-31821-02...

  • Page 49: Ata 190 Specifications

    Administration Guide (online) Provisioning Guide (online) Dimensions 3.98 x 3.98 x 1.10 in. (101 x 101 x 28mm) (W x H x D) Unit weight 5.40 oz (153 g) Cisco ATA 190 Analog Telephone Adapter Administration Guide for SIP (Version 1.1) OL-31821-02...

  • Page 50: Electrical Specifications

    Physical Interfaces Table A-4 Physical Interfaces Description Specification Ethernet One RJ-45 connector, IEEE 802.3 100BaseT standard Analog phone Two RJ-11 FXS voice ports Power 5 VDC power connector Cisco ATA 190 Analog Telephone Adapter Administration Guide for SIP (Version 1.1) OL-31821-02...

  • Page 51: Ringing Characteristics

    33.6 kb/s depends on network conditions, and fax modem/fax machine tolerance to those conditions. The network must have reasonably low network jitter, network delay, and packet-loss rate. Cisco ATA 190 Analog Telephone Adapter Administration Guide for SIP (Version 1.1) OL-31821-02...

  • Page 52: Sip Compliance Reference Information

    Voice-over-IP (VoIP) protocols SIP (RFC 3261) SIP Compliance Reference Information Information on how the ATA 190 complies with the IETF definition of SIP as described in RFC 2543 is found at the following URL: http://www.ietf.org/rfc/rfc2543.txt Cisco ATA 190 Analog Telephone Adapter Administration Guide for SIP (Version 1.1)

  • Page 53: Voice Menu Codes

    Press **** from the phone keypad. Step 2 The IVR prompts for a password. The ATA 190 allows you to enter only numerical values for the password. The default password is 24726. Note Enter the IVR password by pressing the number keypad, followed by #.
  • Page 54 To enable VLAN, set VLAN ID from 1 to 4094. Factory Reset 73738 Check Internet Addressing Method Answers with 0, the default option (DHCP). Set Internet Addressing Method DHCP: 0; Static IP: 1. Cisco ATA 190 Analog Telephone Adapter Administration Guide for SIP (Version 1.1) OL-31821-02...

  • Page 55: Ata 190 Country-Specific Tones And Cadences

    1. Notes for Tone Configuration Only ATA 190 Line1 network locale setting is applied. This means that the line2 network locale • always applies the line1 option, even if the value of line2 network locale configured on the Cisco Unified Communications Manager web page differs from the line1 value.
  • Page 56 Each tone can specify at most four c/i pairs (about frequency and gain) and four cadence segments • (each is an on/off pair). Any additional data gets discarded. Cisco ATA 190 Analog Telephone Adapter Administration Guide for SIP (Version 1.1) OL-31821-02...

  • Page 57: Troubleshooting And Maintenance

    A P P E N D I X Troubleshooting and Maintenance This chapter provides information that can assist you in troubleshooting problems with your ATA 190 or with your IP telephony network. It also explains how to clean and maintain your phone.
  • Page 58 DNS server. Verify this setting by entering http://x.x.x.x where x.x.x.x is the IP address of the ATA 190. Also, verify that there is an A entry in the DNS server for the TFTP server and for the Cisco Unified Communications Manager system.
  • Page 59 Resolving Startup Problems Verifying Cisco Unified Communications Manager Settings Enter http://x.x.x.x where x.x.x.x is the IP address of the ATA 190 to find the active Cisco Unified Communications Manager settings. Cisco Unified Communications Manager and TFTP Services Are Not Running If the Cisco Unified Communications Manager or TFTP services are not running, phones may not be able to start up properly.

  • Page 60: Symptom: Ata 190 Unable To Obtain Ip Address

    Registering the Phone with Cisco Unified Communications Manager A phone can register with a Cisco Unified Communications Manager server only if the phone has been added to the server or if autoregistration is enabled. Review the information and procedures in the “Attach a Phone to the ATA 190”...

  • Page 61: Verifying Physical Connection

    Step 3 The ATA 190 sends the DHCP request message to update the IP Address at half of the lease time. If no response is received from the server, the ATA 190 starts the DHCP Discover process to get the new IP address.

  • Page 62: Checking Static Ip Address Settings

    Verifying Voice VLAN Configuration If the ATA 190 appears to reset during heavy network usage (for example, following extensive web surfing on a computer connected to same switch as phone), it is likely that you do not have a voice VLAN configured.

  • Page 63: General Troubleshooting Tips

    The RxType and the TxType statistics show the codec that is being phone and another device used for a conversation between this ATA 190 and the other device. These values should match. If they do not, verify that the other device can handle the codec conversation or that a transcoder is in place to handle the service.

  • Page 64: Where To Go For More Troubleshooting Information

    Cleaning the ATA 190 To clean your ATA 190, use a soft, dry cloth to wipe the surface. Do not apply liquids or powders directly on the device. As with all non-weather-proof electronics, liquids and powders can damage the components and cause failures.

  • Page 65: Debug Options

    Administration > Log > Log Setting page Local > Log Size – Set local log buffer size. • Syslog Server – Set IP address, Port. When a new IP address is set, reboot the ATA 190 to make the • IP address effective.

  • Page 66: Practice

    Set Voice > System > Debug Level as required. Set Voice > System > Syslog Output Method as Syslog-ng Daemon. Download log on page Administration > Log > Log Viewer. Cisco ATA 190 Analog Telephone Adapter Administration Guide for SIP (Version 1.1) D-10 OL-31821-02...
  • Page 67 The decimal step number then is coded in its binary equivalent prior to transmission. The process is reversed at the receiving terminal using the same nonlinear scale. Compare with compression and expansion. See also a-law and µ-law. Cisco ATA 190 Analog Telephone Adapter Administration Guide for SIP (Version 1.1) GL-1 OL-31821-02...
  • Page 68 A firewall router uses access lists and other methods to ensure the security of the private network. Fax over IP FoIP Fully Qualified Domain (FQDN) format “mydomain.com” or “company.mydomain.com.” FQDN Frequency shift key Cisco ATA 190 Analog Telephone Adapter Administration Guide for SIP (Version 1.1) GL-2 OL-31821-02...
  • Page 69 Foreign Exchange Office. An FXO interface connects to the public switched phone network (PSTN) central office and is the interface offered on a standard phone. Cisco FXO interface is an RJ-11 connector that allows an analog connection at the PSTN central office or to a station interface on a PBX.
  • Page 70 Plain old phone service. Basic phone service supplying standard single-line phones, phone lines, and POTS access to the PSTN. Cisco ATA 190 Analog Telephone Adapter Administration Guide for SIP (Version 1.1) GL-4 OL-31821-02...
  • Page 71 A terminal or gateway that acts as a source or sink of Session Initiation Protocol (SIP) voice data. An SIP endpoint endpoint can call or be called, and it generates or terminates the information stream. Cisco ATA 190 Analog Telephone Adapter Administration Guide for SIP (Version 1.1) GL-5 OL-31821-02...
  • Page 72 Voice activity detection. When enabled on a voice port or a dial peer, silence is not transmitted over the network, only audible speech. When VAD is enabled, the sound quality is slightly degraded but the connection monopolizes much less bandwidth. Cisco ATA 190 Analog Telephone Adapter Administration Guide for SIP (Version 1.1) GL-6 OL-31821-02...
  • Page 73 VoIP is a blanket term, which generally refers to Cisco’s standard-based (for example H.323) approach to IP voice traffic. eXtensible Markup Language. Designed to enable the use of SGML on the World-Wide Web. XML allow you to define your own customized markup language.
  • Page 74 Glossary Cisco ATA 190 Analog Telephone Adapter Administration Guide for SIP (Version 1.1) GL-8 OL-31821-02...

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