Shipping Equipment To Honeywell Hommed; Customer Service And Support - Honeywell Genesis Touch User Manual

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Maintenance

Shipping Equipment to Honeywell HomMed

If Customer Service authorizes you to ship equipment to Honeywell HomMed, please follow the directions

below.

1. Obtain a Return Material Authorization (RMA) number from Customer Service.

2. Carefully pack the equipment in a sturdy box (the original box if possible) with at least one-inch

clearance around the equipment for protective packing materials.

3. Ship to the following address:

RMA # _______________

Customer Service Department — Repairs

Honeywell HomMed

3825 Ohio Ave.

St. Charles, IL 60174

Note:

If your equipment is still under warranty, Customer Service will send you a UPS label.

Customer Service and Support

The goal of Customer Service is to support your agency and clinical staff in meeting the needs of your

patients. We are available 24/7/365, and we will work quickly to resolve issues with you as they arise.

We will walk you through various troubleshooting techniques to assist you in identifying causes and

resolutions.

Honeywell HomMed Customer service:

U.S. and Canada

Toll Free: 888-353-5404

U.K.

Phone: 0854 602 9954

A Customer Service Representative will make every attempt to resolve the issue over the phone. To assist

with service, have your monitor's model and serial number (on the bottom of the monitor) available before

you call. However, if equipment must be sent back, we will issue a Return Material Authorization (RMA).

For shipping instructions, please refer to Shipping Equipment to Honeywell HomMed in this document for

instructions.

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