Locating Network Services Message - Cisco 7925G Administration Manual

Locating Network Services Message

Solution
The phone is out of range of all APs.
• Move to a location that is within the coverage area.
• The AP has failed. Run diagnostic tests on the AP and replace if defective.
Locating Network Services Message
Problem
The phone is searching for an AP and the phone displays the Locating Network Services message.
Cause
The phone is searching all beacons and scanning for a channel and SSID to use.
Solution
Wait for the phone to complete the searching and scanning process. Depending on the signal strength of the
available WLAN, this process can take a few minutes.
Authentication Failed Message
Problem
The phone is unable to access the WLAN, and the main phone screen is not active. The phone displays the
Authentication Failed message.
Cause
The authentication server does not accept the security credentials.
Solution
Verify that the security mode and credentials are correct by viewing the Network profile. For information
about accessing and changing Network profiles, see
Configuring IP Message
Problem
The main phone screen is not active and the phone displays the Configuring IP message.
Cause
The phone is attempting to obtain network parameters such as its IP address, or the IP address of the gateway
or router from the DHCP server.
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide
224
Access Network Profile Menu, on page
Troubleshooting
116.