Log Information For Troubleshooting - Cisco 7925G Administration Manual

Troubleshooting

Log Information for Troubleshooting

The following sections can help you gather troubleshooting information.
Related Topics
Startup and Connectivity Problems, on page 209
Roaming and Voice Quality or Lost Connection Problems, on page 219
Reset Phone to Factory Defaults, on page 228
System Log Server
To gather information about problems with the wired network that can cause roaming delays or no connectivity,
set up a system log server. Enable "syslog" on the network switches and access points that are logged to the
system log server. Also enable Network Time Protocol (NTP) so that all access points and switches use the
same times.
For information about setting up a system log server, see
Phone Trace Logs
When you are experiencing problems registering with Cisco Unified Communications Manager, or call
connections, you can use the Trace Logs function to trace the path of a packet from the phone to
Cisco Unified Communications Manager. The result shows the number of hops and the IP address of each
hop to reach the Cisco Unified Communications Manager server. You can use this information to check
connectivity between the phone, Cisco Unified Communications Manager servers and gateways during a call.
To download trace logs, click Download Logs from the Trace Logs page.
Related Topics
Trace Logs, on page 105
Prevent Internet Explorer Error when Downloading Trace Logs
Depending on your settings, Internet Explorer might display an error when you download a trace log from
the Trace Logs page.
To prevent this error from displaying, follow these steps.
Procedure
Step 1
From Internet Explorer, choose Tools > Internet Options.
Step 2 In the Internet Options window, click the Advanced tab.
Step 3 Under the Security section, enable Do not save encrypted pages to disk, and click OK.
Step 4 Exit all Internet Explorer sessions.
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide
Log Information for Troubleshooting
Set Up Trace Settings, on page 96.
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