Hitachi HF-W2000 58 Instruction Manual page 223

9. TROUBLESHOOTING
(7) The screen display blinks, or in some cases the contents of the screen are displayed again after blacking out.
Possible cause
®
Windows is performing a process to correctly recover the graphics feature if the graphics driver is taking
time in response to a high load on the system.
Action
1. If this phenomenon occurs, when the message Response stop and recovery of display driver
appears or when a warning log of event ID 4101 is recorded in the event log, reduce the system load, and use the
system under a load that does not cause this kind of indication or recording.
(8) A blue screen appears.
Possible cause
There is an error in the OS or in the equipment.
Action
1. If the blue screen is still being displayed, record the cause code (0x00000080 or similar) or distinguishable
name (NMI_HARDWARE_FAILURE or similar).
2. If you cannot record the cause code, search the System category in the event log for the cause code.
3. Check the description in 9.3 Bug Check Causes to determine what caused the memory dump to be collected.
4. To request an analysis of the memory dump (a service provided for a fee), save the log after you restart the
equipment (see 8.4 Maintenance Operation Commands) and contact one of our sales representatives.
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