Step 4: Contact Technical Support; Step 5: Return The Analyzer To Ge Analytical Instruments - GE Sievers 500 RL Operation And Maintenance Manual

Chapter 8: Troubleshooting

Step 4: Contact Technical Support

After pursuing Steps 1 through 3, in the USA contact GE Analytical Instruments Technical Support at
800.255.6964. In other parts of the world, contact your local GE Analytical instruments representative. When you
call technical support, please have basic Analyzer information from the System Information screen

(Maintenance tab System Info) available.

Step 5: Return the Analyzer to GE Analytical Instruments

In some instances, after consulting with GE Analytical Instruments Technical Support, it will be necessary to
return the Analyzer to the factory for repairs. Only return the Analyzer to GE Analytical Instruments if
Technical Support has issued you a Return Authorization (RA) number.
Several precautions must be followed to ensure that the Analyzer is not damaged during shipment. If the
original shipping container has not been retained, contact GE Analytical Instruments at 1-800-255-6964 or 303-
444-2009 to order shipping supplies. Under no circumstances should you try to pack the Analyzer in anything
other than the original shipping container.
If the Analyzer is returned in anything other than an GE Analytical Instruments
shipping container, you will be charged for any damage that occurs during
shipping.
Before repackaging, water must be drained from the Analyzer.
1. If the Analyzer is taking measurements, press the Stop Analysis button.
2. Press the Menu button and select the Maintenance tab.
3. Disable the flow of water to the Analyzer.
4. Press the Advanced button and then press the Drain Sample button. Follow the prompts on screen. It
will take 8 to 10 minutes for the iOS to drain. If you do not have an iOS or Super iOS, proceed to Step 6.
5. After 10 minutes, press the Exit button.
6. Turn off power to the Analyzer.
7. Open the Analyzer front panel.
8. Slide the tray from the accessories kit under the DI water cartridge.
9. Lift the spring clip at the top of the DI water cartridge, and rotate the cartridge clockwise (as viewed
from the top) so it slides out of the retaining hooks.
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