NEC univerge sv8100 Installation Manual page 62

Issue 4.0
When agent is received call above system by CCIS
Assumption:
ACD agent that is in another system cannot resist to ACD group.
PRG41-24-02 ACD Agent info for Caller ID 0：Agent Extension number
1.
2.


3 - 30
214-555-1212
Receive ACD inbound call (Pilot number of Group1 in System B) from originator
(214-555-1212), and answers the call by Agent100 (System B).
Agent 201 is pressing Marking LK.
=> LCD display [Save completed] -> [Marked]
=> CID registers buffer (System B) [CID ＝ 214-555-1212、Agent Extension
number ＝ 201]
When an agent in System A calls an agent in System B by ACD pilot outgoing, it is possible to
mark.
When ACD Group received ACD inbound call from extension, the Caller ID is extension number,
and the Caller ID is resist buffer.
UNIVERGE SV8100