NEC univerge sv8100 Installation Manual page 105

Automatic call distribution acd
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UNIVERGE SV8100
With In-Mail set as the announcement source:
When a call
rings in, these
timers start.
1
ACD Installation Manual
41-19-01
ACD Voice Mail Delay Announcement – Delay Message Start Time
For each ACD Group (01~64), set how long the system waits before playing
the first Delay Announcement (0~64800 seconds).
41-19-04
ACD Voice Mail Delay Announcement – Mailbox Number for 2nd
Announcement Message
For each ACD Group (01~64), set the mailbox number to be used for the
2nd Delay Announcement.
41-19-05
ACD Voice Mail Delay Announcement – 2nd Delay Message Sending
Count
For each ACD Group (01~64), determine how many times the 2nd Delay
Message is played to the caller (0~255).
41-19-07
ACD Voice Mail Delay Announcement – ACD Forced Disconnect Time
After 2nd Announcement
For each ACD Group (01~64), assign how long the system should wait after
the end of the 2nd Announcement Message before disconnecting the call
(0~64800 seconds).
41-19-08
ACD Voice Mail Delay Announcement – Delay Message Interval Time
For each ACD Group (01~64), set the timer for the interval between the
Delayed Messages (0~64800 seconds).
Announcement plays.
41-10-04
PGD(2)
41-11-01
(VRS)
41-19-01
(In-Mail)
2
The 2nd
announcement
is played.
The 2nd
2
3
41-10-05
PGD(2)
41-11-05
22-01-11
(VRS)
(VRS)
41-19-05
41-19-08
(In-Mail)
(In-Mail)
41-08-04
3
The 2nd
announcement
may repeat based
on 41-11-05 or
41-19-05.
The call disconnects
once the timer expires
(unless set to "0").
41-11-07
(VRS)
41-19-07
(In-Mail)
The call disconnects
once the timer expires
(unless set to 0).
4
Overflow occurs
(mode 9 only).
Issue 4.0
5
3 - 73

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