NEC univerge sv8100 Installation Manual page 117

UNIVERGE SV8100
Programming
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ACD Installation Manual
Default Setting
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No Queue Status Display Check keys programmed (Program 15-07-01:
*19).
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Queue Status Display and Queue Alarm disabled (Program 41-20-01 =
0).
15-07-01 Programmable Function Keys
Assign a Queue Status Display Check key, if required for an ACD agent
(code: *19).
20-06-01 Class of Service for Extensions
Assign a Class of Service (1~15) to an extension.
20-13-39 Class of Service Options (Supplementary Service) – ACD Queue
Status Display
Turns Off (0) or On (1) the ACD Queue Status Display for an extension
Class of Service. Any extension which has this option enabled also hears
the queue alarm.
41-15-01 ACD Queue Alarm Information – Number of Calls in ACD Queue to
Activate Alarm Information
For each ACD Group (01~64), determine the number of calls required in
queue to activate the alarm (0~200).
Do not use this program if the alarm options are defined in Program
41-20-01 through Program 41-20-05.
41-15-02 ACD Queue Alarm Information – Interval Time of Alarm Information
For each ACD Group (01~64), determine the interval for displaying the
alarm information (0~64800 seconds).
Do not use this program if the alarm options are defined in Program
41-20-01 through Program 41-20-05.
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