NEC univerge sv8100 Installation Manual page 116

Issue 4.0
3 - 84
Queue Status displays and
2
Alarm Send (41-20-05) starts.
3 3
41-20-05 41-20-05
41-20-02 41-20-02
41-20-03 41-20-03
1 1
Call queues and
41-20-03 starts.
Conditions

Do not use number of calls in queue and time in queue to set the ACD
queue alarm. Select either one or the other for the system to follow.

If a telephone is not idle, the Queue Status Display Programmable
Function key cannot be used.

The Queue Status Display is not shown and the Queue Alarm is not
heard by ACD agents active on a call or those in Off-Duty mode.

In order to scroll through the ACD groups queue status, the Queue
Status Display Programmable Function key must be used. You cannot
scroll when the Queue Status Display appears due to an alarm
condition.

If the Queue Status display and alarm are active and the queued called
is answered/disconnected, the display and alarm will continue until the
timers in Program 41-15-02 or 41-20-05 expire.

When an overflowed call is in queue, the call will be included in its
original ACD group's queue and not in the group's queue to which it
overflowed.

The Queue Status is not displayed on a supervisor's phone based on the
settings in Programs 41-02-xx. The supervisor must use the Queue
Status Display Programmable Function key to view the queue.
Alarm ends.
Queue Status
4
Display ends.
41-20-05 41-20-05
41-20-02 41-20-02
41-20-03 41-20-03
Time in queue refreshes on display and
5 5
queue alarm sounds, if enabled.
UNIVERGE SV8100
6 6
Pattern repeats.