NEC univerge sv8100 Installation Manual page 155

UNIVERGE SV8100
Description
Use Program 11-13 : Service Code Setup (for ACD) to customize the Service Codes
which are used with the Automatic Call Distribution (ACD) feature. You can customize
additional Service Codes in Programs 11-10 ~ 11-12 and Programs 11-14 ~ 11-16. The
following chart shows:




Input Data
Item
No.
ACD Installation Manual
11-13 : Service Code Setup (for ACD)
The number of each code (01~13).
The function of the Service Code.
The type of telephones that can use the Service Code.
The default entry.

If you change a Service Code, be sure to record your entry in the New column.
Item
01
ACD Log In / Log Out (for KTS)
02 ACD Log Out (for SLT)
03 Set ACD Wrap-Up Time (for SLT)
04 Cancel ACD Wrap-Up Time (for SLT)
05 Set ACD Off Duty (for SLT)
06 Cancel ACD Off Duty (for SLT)
07 --- Not Used ---
Agent ID Code Login
08
Allows an AIC Agent to log into a group.
Agent ID Code Logout
09
Allows an AIC Agent to log out of a group.
ACD Agent Login by Supervisor
10
Allows an ACD Supervisor to log into a
group.
ACD Agent Logout by Supervisor
11
Allows an ACD Supervisor to log out of a
group.
Terminals
Default
MLT, SLT  5
SLT 655
SLT 656
SLT 657
SLT 658
SLT 659
MLT No Setting
MLT No Setting
MLT 667
MLT 668
Issue 4.0
New
4 - 9