Supervisor, Acd System - NEC univerge sv8100 Installation Manual

UNIVERGE SV8100
Description
You can designate an extension as an ACD System Supervisor. The system can have
only one ACD System Supervisor.
Once a user is assigned as an ACD System Supervisor, he can perform the following
tasks:
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Programming
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ACD Installation Manual
Take all the system's ACD Groups out of service simultaneously. Outside callers
will hear ringback or the ACI recording.
Check the log out status of each agent after the groups are taken down.
Restore all the ACD Groups to service simultaneously.
Log an agent into or out of an ACD Group.
Reassign an agent to a different ACD Group.
Conditions
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An Out of Service Function Key (Program 15-07-01 or SC 752: code
*14) will take all groups out of service.
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A supervisor can not log in/out an AIC member as they are not normal
ACD agents.
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An extension assigned as an ACD System Supervisor cannot also be an
ACD Group Supervisor.
Default Setting
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ACD System Supervisors not programmed.
11-13-10 Service Code Setup (for ACD) – ACD Agent Login by Supervisor
This Service Code (normally 667) allows the System Supervisor to log an
agent back into an ACD Group.

Supervisor, ACD System

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