NEC univerge sv8100 Installation Manual page 45

UNIVERGE SV8100
Programming
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ACD Installation Manual
Conditions
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This feature requires Login ID (PRG41-01-02), and the skill level is set
by each Login ID.
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The agents cannot input the same Login ID at the same time.
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The Skill Level has 7 levels, and priority level 1 is highest priority.
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Each ACD Group can be assigned a different priority for each Login ID.
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When the system receives ACD group call, the system distributes the
call in order of the agent's skill level.
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When multiple agents have the same skill level, the call will then be
delivered based on the longest idle.
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This feature supports both Normal Login Mode and AIC Login Mode.
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In case Login ID is not assigned to the system data or skill table is not
assigned to the Login ID, then the system assigned to the agent as a
highest level (level 1).
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When a Call overflows to another ACD Group, the call will follow the skill
level of the new ACD Group.
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This feature requires the Version 5000 license (0034), and ACD Skill
Based routing license (2105).
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If Agents are logged in when Programming ACD Skill Based Routing, or
adding the licenses, the Agents have to logout and back in to allow for
the changes
11-17-01 ACD Group Pilot Numbers
This program assigns the ACD Master Number for each ACD Group.
15-07-01 Programmable Function Keys
Use Programmable Function Keys to assign functions to a multiline terminal
line keys. For certain functions, you can append data to the key basic function.
For example, the function 26 appended by data 1 makes a Group Call Pickup
key for Pickup Group 1. You can also program Function Keys using Service
Codes. To clear any previously programmed key, press 000 to erase any
displayed code.
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