NEC univerge sv8100 Installation Manual page 58
Automatic call distribution acd
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Also See for univerge sv8100:
- Features and specifications manual (2210 pages) ,
- Features & specifications manual (1174 pages) ,
- Programming manual (986 pages)
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Issue 4.0
214-555-1212
When CID marking by pressing LK (Agent which logs in to multi group in AIC)
Assumption:
PRG41-24-02 ACD Agent info for Caller ID 0 = Agent Extension number
1.
2.
3 - 26
Receive ACD inbound call (Group1) from originator (214-555-1212), and
answers the call by Agent100 (AIC login: Group1/3).
Agent 103 is pressing Marking LK.
=> LCD display [Save completed] -> [Marked]
=> CID registers buffer [CID ＝ 214-555-1212, Agent Extension number ＝ 103]
UNIVERGE SV8100
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