NEC univerge sv8100 Installation Manual page 112

Issue 4.0
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41-11-08 VRS Delay Announcement – Queue Depth Announcement
For each ACD Group (01~64), use (0) to disable the Queue Depth
Announcements, (1) after the 1st Delay Announcement only, (2) after the
2nd Delay Announcement only, or (3) after both the 1st and 2nd.
41-14-03 ACD Options Setup – ACD Priority for Overflow Calls
Set the priority for overflow calls (0=Own Group Priority, 1=Priority Set by
Program 41-03-03) for ACD Groups (01~64).
41-14-06 ACD Options Setup – Call Queuing after 2nd Announcement
Use this option to determine whether the caller should hear the 2nd Delay
Announcement and then be taken out of queue [(1=Disable), or placed back
into queue (0=Enable)].
41-16-01 ACD Threshold Overflow – Number of Calls in Queue
For each ACD group (01~64), define the maximum number of calls in ACD
queue (0=No Limit, 1~200) before the call overflows.
41-16-02 ACD Threshold Overflow – Operation Mode for ACD Queue
For each ACD group (01~64), determine how the system handles ACD calls
when the maximum number of ACD calls in queue has been reached
(0=Last Waiting Call is Transferred, 1=Longest Waiting Call is Transferred,
2=Send Busy Tone).
41-19-01 ACD Voice Mail Delay Announcement – Delay Message Start Time
For each ACD Group (01~64), set how long the system waits before playing
the first Delay Announcement (0~64800 seconds).
41-19-02 ACD Voice Mail Delay Announcement – Mailbox Number for 1st
Announcement Message
For each ACD Group (01~64), set the mailbox number to be used for the
1st Delay Announcement.
41-19-03 ACD Voice Mail Delay Announcement – 1st Delay Message Sending
Count
For each ACD Group (01~64), determine how many times the 1st Delay
Message is played to the caller (0~255).
41-19-04 ACD Voice Mail Delay Announcement – Mailbox Number for 2nd
Announcement Message
For each ACD Group (01~64), set the mailbox number to be used for the
2nd Delay Announcement.
41-19-05 ACD Voice Mail Delay Announcement – 2nd Delay Message Sending
Count
For each ACD Group (01~64), determine how many times the 2nd Delay
Message is played to the caller (0~255).
UNIVERGE SV8100