NEC univerge sv8100 Installation Manual page 55

UNIVERGE SV8100
When CID marking by pressing LK (It is transferred from another Agent in the same
group)
Assumption:
PRG41-24-02 ACD Agent info for Caller ID : Agent Extension number
1.
2.
3.
4.
ACD Installation Manual
214-555-1212
Receive ACD inbound call (Group1) from originator (214-555-1212), and
answers the call by Agent100.
Agent100 transfers ACD call to Agent102 in same ACD group.
Agent102 answers the transferred ACD call.
Agent 102 is pressing Marking LK.
=> LCD display [Save completed] -> [Marked]
=> CID registers buffer [CID=214-555-1212, Agent Extension number=102]
Issue 4.0
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