NEC univerge sv8100 Installation Manual page 15

UNIVERGE SV8100
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ACD Installation Manual
Designate a worksheet for each Work
Schedule.
Make additional copies of the
Work Schedule Worksheet (41-05-01) on
page 2-6 so you will have enough for all of
your work schedules.
In the upper right corner of each
worksheet, write the number of the
corresponding work schedule.
Assign Days of the Week to each Work
Schedule.
In the Day(s) of Week row of each
worksheet, indicate which days of the week
to use the Work Schedule. The sample worksheet is for Monday through Friday.
Set the start and stop time of each work Period.
Enter a start and stop time for each Work Period. Keep in mind that if you leave
holes in your Work Schedule, there will be periods during the day when no ACD
service is available. Try to accommodate the typical divisions of time during the
day. For example, the sample worksheet below shows five Work Periods
corresponding to mornings (1), lunch (2), afternoons (3), evenings (4) and late
night (5).
ACD Agent
Issue 4.0
2 - 5