Broadsoft Advanced Call Park And Recall Support; Assigning, Picking, And Monitoring A Parked Call - Cisco SPA301 Administration Manual

Configuring Lines
Configuring a Line Key
STEP 3
Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide
Click Submit All Changes. After the phone reboots, configured lines glow orange
and display the following icons next to the extension label:
• xml: XML icon
• mp3: mp3 player icon (Cisco SPA525G or Cisco SPA525G2)
• news: RSS icon
• weather: thermometer icon

BroadSoft Advanced Call Park and Recall Support

You can configure the SPA phone to park a call from another phone and unpark the
call from any other phone.
For detailed instructions on configuring the phones with the BroadSoft Call Park
and Unpark feature, see
Cisco Support Community at
15426.
BroadSoft Call Park and Recall improves the calling party's experience by:
• Allowing front-office personnel to distinguish between a reverted call and a
new call.
• Provides additional routing and call handling options that improve front-
office efficiency when the receptionist is unavailable or busy.
• A visual indication is provided to users when a call is parked against their
extension.
For detailed signaling requirements, see the Broadsoft/Cisco Partner
Configuration Guide.

Assigning, Picking, and Monitoring a Parked Call

Users can assign a dedicated call park button to park a call, pickup a parked call
and monitor the parking lot status. The parking lot number has to be the configured
SIP line on the phone.
To assign and pick up a parked call:
Configuring Call Park with
https://supportforums.cisco.com/docs/DOC-
Broadsoft, available on the
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