Configuring Broadsoft Acd Support; Configuring Xml Services - Cisco SPA301 Administration Manual

Customizing Standard Features

Configuring XML Services

Configuring XML Services
Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide
• Cisco SPA509—Lines 9–12 cannot be used as ACD Agents since the Lines
cannot be selected for Login/Logout and Agent status.

Configuring BroadSoft ACD Support

To enable BroadSoft ACD support, navigate to Admin Login > advanced > Voice >
Ext n. Under Call Feature Settings, in the Broadsoft ACD list, choose yes to
enable BroadSoft ACD support.
You can also configure BroadSoft ACD support by adding the following line to your
configuration file to configure this feature on line 1:
<Broadsoft_ACD_1_ ua="na">Yes</Broadsoft_ACD_1_>
The Cisco SPA300 Series and Cisco SPA500 Series IP phones provide support
for XML services, such as an XML Directory Service or other XML applications.
The following table shows some Cisco XML objects that are supported:
Cisco XML Object
CiscoIPPhoneMenu
CiscoIPPhoneText
CiscoIPPhoneInput
CiscoIPPhoneDirectory
CiscoIPPhoneIconMenu
CiscoIPPhoneStatus
CiscoIPPhoneExecute
Supported Phone
Cisco SPA5XXG, Cisco SPA30X,
Cisco SPA525G or Cisco SPA525G2
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