Troubleshooting - Honeywell BW RigRat User Manual

CHAPTER
17
Problem
Cannot connect to Device
Configurator
Cannot turn on power
after charging the battery
Lost password
Buzzer, LED lights
inoperative
"Lamp" message when
power on.
Lamp alarm.
Pump failed message.
Pump alarm.
BW RigRat LCD has no
response when AC
BW RigRat

Troubleshooting

Bluetooth not open.
Reasons: Password error.
Old version of Device Configurator.
Enable Bluetooth in the mobile phone.
Contact authorized service center.
Solutions: Update Device Configurator software.
Find the Bluetooth from the mobile phone setting, and delete it.
Then re-establish the link with the instrument.
Reasons: Defective charging circuit. Defective battery.
Try charging the battery again.
Solutions:
Call authorized service center.
Solutions: Call Technical Support
Buzzer disabled.
Reasons:
Bad buzzer or LED light.
Check LCD if the "buzzer disabled" icon blinks. Use Device
Solutions: Configurator App to set Buzzer and Light All On.
Contact authorized service center.
Low ion concentration inside PID lamp, especially in cold
Reasons: environment when first powered on.
Defective PID lamp or defective circuit.
Solutions: Turn the unit off and back on. Replace UV lamp.
Inlet probe blocked.
Direct connection to a gas outlet while the gas valve is turned
off.
Reasons: External filter sucks in water.
External filter too dirty.
Water condensed along the inlet probe.
Bad pump or pump circuit.
Remove the blocking objects and then press the button to reset
the pump alarm. Replace contaminated water trap filter.
Solutions:
Be careful not to allow water condensation inside the unit.
Replace the pump.
Bad AC charger or AC charger plug to BW RigRat not well
Reasons:
connected; Long storage causes battery low capacity and self-
Possible Reasons & Solutions
92 User Manual