Contacting Tac By Telephone - Cisco SCE 2000 4/8xFE Quick Start Manual

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case
online by using the TAC Case Open tool at http://www.cisco.com/tac/caseopen.

Contacting TAC by Telephone

If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a
case. To obtain a directory of toll-free numbers for your country, go to
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml.
P1 and P2 level problems are defined as follows:
P1—Your production network is down, causing a critical impact to business operations if service is not restored
•
quickly. No workaround is available.
P2—Your production network is severely degraded, affecting significant aspects of your business operations. No
•
workaround is available.
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(on page 57), go to http://tools.cisco.com/RPF/register/register.do.