Table of Contents
Advertisement
In total octets: 191520
In good unicast packets: 560
In good multicast packets: 0
In good broadcast packets: 0
In packets discarded: 0
In packets with CRC/Alignment error: 0
In undersized packets: 0
In oversized packets: 0
Out total octets: 0
Out unicast packets: 0
Out non unicast packets: 0
Out packets discarded: 0
Refer to The User Log for an explanation of commands related to the user log.
10
Obtaining Technical Assistance
Cisco provides
Cisco.com
documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users,
additional troubleshooting tools are available from the TAC website.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco
information and resources at any time, from anywhere in the world. This highly integrated Internet application is a
powerful, easy-to-use tool for doing business with Cisco.
Cisco.com provides a broad range of features and services to help customers and partners streamline business processes
and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions,
services, and programs. In addition, you can resolve technical issues with online technical support, download and test
software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and
certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and services.
Registered users can order products, check on the status of an order, access technical support, and view benefits specific
to their relationships with Cisco.
To access Cisco.com, go to http://www.cisco.com.
Technical Assistance Center
The Cisco Technical Assistance Center (TAC) website is available to all customers who need technical assistance with a
Cisco product or technology that is under warranty or covered by a maintenance contract.
Contacting TAC by Using the Cisco TAC Website
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website
http://www.cisco.com/tac.
P3 and P4 level problems are defined as follows:
•
P3—Your network is degraded. Network functionality is noticeably impaired, but most business operations continue.
•
P4—You need information or assistance on Cisco product capabilities, product installation, or basic product
configuration.
(on page 57) as a starting point for all technical assistance. Customers and partners can obtain
57
Advertisement
Table of Contents
