Returning Dhcts And Cablecard Modules To Service - Cisco Explorer Series Staging Manual

734375 Rev H
8 Chapter 8
Returning DHCTs and
CableCARD Modules to
Service
Introduction
This chapter contains procedures that staging area personnel must
perform to stage devices that have already been returned from service
(RMA and field-return devices).
These procedures are necessary for a device to be returned
successfully to the field.
For DHCTs, these procedures include using the staging toolkit to
monitor the staging process and clearing previously stored
information from the device.
For CableCARD modules, these procedures include using the billing
system to de-authorize the CableCARD module from service.
In This Chapter

Check for Stranded IPPV Events and Clear NVM ........................... 88

Returning CableCARD Modules to Service ...................................... 92
87