Cisco Explorer Series Staging Manual page 117

Symptom Diagnostic
Screen
ISE errors Page 6
continually
increment
when an
instant hit is
sent to the
DHCT from
the billing
system or
from the
DNCS
734375 Rev H
Type of Possible Solution
DHCT
Do the MAC addresses and Secure Micro for the DHCT
Unstaged 1
match what is recorded in the DNCS?
– If yes, follow these steps:
i
ii
– If no, continue with step 2.
Follow these steps:
2
a
Delete the DHCT from the DNCS.
b
Contact us to have new EMMs built.
c
Try to stage the DHCT again using the new EMMs.
If these steps do not work, return the DHCT to us for repair.
3
Mark the repair tag with S1. No EMMs/ISE/EA.
Ask the DNCS operator to perform a
modDhctCfg -s on the DHCT.
Stage the DHCT again.
PowerKEY/EA Issues
107