Powerkey/Ea Issues - Cisco Explorer Series Staging Manual

Chapter 9 Troubleshooting

PowerKEY/EA Issues

This section provides a list of suggested solutions for problems that result from
PowerKEY Conditional Access or EA.
Symptom Diagnostic
Screen
No Page 4
Entitlement
Agent (EMMs)
104
Type of Possible Solution
DHCT
Does the DHCT's MAC address match the MAC address
Unstaged 1
recorded in the billing system?
– If yes, follow these steps:
i
ii
iii Ask the DNCS operator to perform a
iv Stage the DHCT again.
– If no, follow these steps:
i
ii
iii Go to step 2 if these actions do not remedy the
Follow these steps:
2
a
Take the DHCT out of service.
b
Try to stage the DHCT again.
Follow these steps:
3
a
Delete the DHCT from the DNCS.
b
Contact us to have new EMMs built.
c
Try to stage the DHCT again using the new EMMs.
If these steps do not work, return the DHCT to us for repair.
4
Mark the repair tag with S1. No EMMs/ISE/EA.
Confirm that the actual MAC address for the DHCT
matches the MAC address recorded in the DNCS.
Confirm that the Secure Micro Address for the
DHCT matches the Secure Micro Address recorded
in the DNCS.
modDhctCfg -s [MAC address of the DHCT] on
the DHCT.
Ask the DNCS operator to correct any existing mis-
matches.
Stage the DHCT again.
situation.
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