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OS and ResApp Downloads
This section provides a list of suggested solutions for problems with the operating
system (OS), Guardian mode, or downloading the resident applications (ResApp).
Symptom
SARA blue screen
Monitor displays
the following:
Video
Recorder Not
Ready
Monitor displays
the following:
Disk Trouble -
Problems with
the program
storage disk
734375 Rev H
Possible Solution
Follow these steps:
1
a
Connect the DHCT to a known good RF cable.
b
Power cycle the DHCT.
c
Wait for the clock to display.
Connect to a known good DHCT of the same type to determine if
2
the problem is a network issue.
If these steps do not work, return the DHCT to us for repair.
3
Mark the repair tag with D2. Unable to Connect to Network.
Wait 10 minutes then press the LIST button.
1
Power cycle the DHCT.
2
If these steps do not work, return the DHCT to us for repair.
3
Mark the repair tag with R5. Video Recorder Not Ready - Your
recording device is being checked.
Power cycle the DHCT.
1
Reformat the hard drive using the Staging Toolkit by following
2
these steps:
a
Disconnect the DHCT's RF input.
b
Press PAUSE until the Mail indicator flashes.
c
Press the PAGE – button.
d
Press LIST three times.
e
Reconnect the DHCT's RF input.
If these steps do not work, return the DHCT to us for repair.
3
Mark the repair tag with R9. Disk Trouble - Program Storage
Disk.
OS and ResApp Downloads
101
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