Cisco Explorer Series Staging Manual page 112

Chapter 9 Troubleshooting
Symptom
Monitor displays
the following:

Disk Trouble -
Unrecoverable
Write Error
Monitor displays
the following:

Video
macroblocking

Tiling or
freezing

Snowy, grainy
video
No video
DHCT does not
show premium
channels, but does
show other
channels
102
Possible Solution
Power cycle the DHCT.
1
Reformat the hard drive using the Staging Toolkit by following
2
these steps:
a
Disconnect the DHCT's RF input.
b
Press PAUSE until the Mail indicator flashes.
c
Press the PAGE – button.
d
Press LIST three times.
e
Reconnect the DHCT's RF input.
If these steps do not work, return the DHCT to us for repair.
3
Mark the repair tag with R4. Disk Trouble - Unrecoverable
Write Error.
Follow these steps:
1
a
Connect to a known good RF cable.
b
Power cycle the DHCT.
c
Check the output channel configuration (3 or 4).
Verify that the same problem occurs on a known good DHCT of
2
the same type on the same channel and a different channel.
If these steps do not work, return the DHCT to us for repair.
3
Mark the repair tag with one of the following:
– V2. Macroblocking/Tiling/Freezing
– V4. Poor/No Color
V5. Snowy/Grainy/Noisy Picture
–
Follow these steps:
1
a
Check the connections to the DHCT, TV configurations, and
other outputs.
b
For HD DHCTs, use the HD Wizard to make sure the DHCT
is in the correct mode.
Connect the DHCT to a known good RF cable and power cycle
2
the DHCT.
If these steps do not work, return the DHCT to us for repair.
3
Mark the repair tag with V1. No Video.
Follow these steps:
1
a
Confirm that the DHCT MAC address matches the billing
MAC address and that the DHCT is authorized for service.
b
Ask the DNCS operator to correct any mis-match and send a
hit to the DHCT.
See PowerKEY/EA Issues (on page 104) for more information.
2
If these steps do not work, return the DHCT to us for repair.
3
Mark the repair tag with S5. No Premium Channels.
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