Cisco Explorer Series Staging Manual page 115

Symptom Diagnostic
Screen
Sub Expire Page 6
shows expired
or past date
Insufficient Page 6
number of
EMMs (less
than the
minimum of
33 EMMs)
734375 Rev H
Type of Possible Solution
DHCT
Follow these steps:
Deployed 1
a
Confirm that the DHCT is authorized for service in the
billing system.
b
Confirm that the DHCT is authorized for service in the
DNCS.
c
Send an instant hit to the DHCT.
d
Stage the DHCT again.
Follow these steps:
2
a
Ask the DNCS operator to perform a
modDhctCfg -s [MAC address of the DHCT] on the
DHCT.
b
Stage the DHCT again.
If these steps do not work, return the DHCT to us for repair.
3
Mark the repair tag with S3. Invalid Sub Expire Date.
Follow these steps:
Unstaged 1
or
a
Confirm that the DHCT is authorized for service in the
Deployed
billing system.
b
Confirm that the DHCT is authorized for service in the
DNCS.
c
Send an instant hit to the DHCT.
d
Stage the DHCT again.
Follow these steps:
2
a
Ask the DNCS operator to perform a
modDhctCfg -s [MAC address of the DHCT] on the
DHCT.
b
Stage the DHCT again.
If these steps do not work, return the DHCT to us for repair.
3
Mark the repair tag with S1. No EMMs/ISE/EA.
PowerKEY/EA Issues
105