Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager - Cisco 8800 Series Administration Manual

Monitoring Phone Systems
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Cisco IP Phone Status
This section describes how to view model information, status messages, and network statistics on the Cisco
IP phones.
• Model Information: Displays hardware and software information about the phone.
• Status menu: Provides access to screens that display the status messages, network statistics, and statistics
You can use the information that displays on these screens to monitor the operation of a phone and to assist
with troubleshooting.
You can also obtain much of this information, and obtain other related information, remotely through the
phone web page.
For more information about troubleshooting, see
Display Model Information Window
To display the Model Information screen, follow these steps.
Procedure
Step 1
Press Applications
Step 2 Select Phone Information.
If the user is connected to a secure or authenticated server, a corresponding icon (lock or certificate) displays
in the Phone Information Screen to the right of the server option. If the user is not connected to a secure or
authenticated server, no icon appears.
Cisco IP Phone Status, page 253
Cisco IP Phone Web Page, page 269
Request Information from the Phone in XML, page 286
for the current call.
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Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager

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C H A P T E R
Troubleshooting, on page 289.
253