Feature Configuration Best Practices - Cisco 8800 Series Administration Manual

Phone Feature Configuration

Feature Configuration Best Practices

You can set up the phone features to suit your users' needs. But we have some recommendations for certain
situations and deployments that might help you.
High Call Volume Environments
In a high call volume environment, we recommend that you set up some features in a specific way.
Field
Always Use Prime Line
Actionable Incoming Call Alert
Show All Calls on Primary Line
Revert to All Calls
Multiline Environments
In a multiline environment, we recommend that you set up some features in a specific way.
Field
Always Use Prime Line
Actionable Incoming Call Alert
Show All Calls on Primary Line
Revert to All Calls
Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager
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Administration Area
Device Information
Product Specific Configuration
Layout
Product Specific Configuration
Layout
Product Specific Configuration
Layout
Administration Area
Device Information
Product Specific Configuration
Layout
Product Specific Configuration
Layout
Product Specific Configuration
Layout
Recommended Setting
Off or On
For more information, see Field:
Always Use Prime Line, on page
207.
Show for all Incoming Call
Enabled
Enabled
Recommended Setting
Off
For more information, see Field:
Always Use Prime Line, on page
207.
Show for all Incoming Call
Enabled
Enabled