Samsung DCS Technical Manual page 169

SAMSUNG DCS
TECHNICAL MANUAL
MMC 607:
Applicable to DCS 24, DCS 70 and DCS 200 with Version 6 software installed
DESCRIPTION:
Allows the UCD group assigned in MMC 601 to have more specific values for several attributes.
If the UCD GROUP has not been programmed in a system, you may be presented warning and not be
allowed to enter this MMC.
OPTION
DIAL 0 : 1st MSG NO on AA Board when all agents are unable to answer the calls.
DIAL 1 : 2nd MSG NO on AA Board when all agents are unable to answer the calls.
DIAL 2 : EXIT CODE - this code will carry on the forced release of Trunk line and
make the line tie up if pressed by the caller during high traffic session.
DIAL 3 : RETRY COUNT - 2nd MSG will be cycled with MOH till this counter is
reached before answer.
DIAL 4 : FINAL DESTINATION - if the call is not yet answered until RETRY COUNT
then will be routed over this destination
.
DIAL 5 : RING NXT - specifies how long a call will ring at an agent before the agent is
logged-out from the group and ringing starts at the next idle agent.
DIAL 6 : UCD RECALL TIME - determines the time how long the MOH is provided
between MSGs.
DIAL 7 : MOH SOURCE - specifies MOH source to be presented to the caller.
DIAL 8: WRAP UP TIMER – no calls are presented to an agent for this duration after
agent has completed a call.
DIAL 9 AUTO LOG OUT – determines whether an agent will be automatically logged
out of the group on no answer, and the call transferred to the next member.
Dial 8 and Dial 9 pertain to DCS24 and Version 6
RANGE
1st MSG NO
2nd MSG NO
RETRY COUNT
FINAL DESTINATION
RNG NXT TIME
UCD RECALL TIME
MOH SOURCE
WRAP-UP TIMER
AUTO LOG OUT
If you press A Button in DESTINATION Field, you are able to enter AA PLAN NUMBER.
Page 169 of 287 Updated I&M
: 01 - 64
: 01 - 64
: 01 - 99
: STATION, STATION GRP, AA PLAN NO ( 01 - 12 )
: 001 - 250 sec DCS70 – 01 – 99 sec
: 00 - 99 sec
: TONE, NONE, 37xx. 7xx, 395x
: 000 – 250 sec
: Yes/No
PROGRAMMING
SECTION
UCD Options
May 2002