NEC UNIVERGE SV9100 Features And Specifications page 270

Program
Program Name/Description
Number
Service Code Setup (for Contact Centre) –
11-13-12
Change Agent Contact Centre Group by
Supervisor
When using service code 669 to change an
agent Contact Centre group, the supervisor
must enter a 2-digit number for the group. For
example, to change to Contact Centre group 4,
the entry would be 669 04.
Service Code Setup (for Contact Centre) –
11-13-13
Contact Centre Agent Changing Own
Contact Centre Group
When this service code is used, a Contact
Centre Agent can reassign themselves to
another Contact Centre Group.
11-17-01 Contact Centre Group Pilot Number
Assign the Contact Centre Master Number for
each Contact Centre Group.
15-07-01 Programmable Function Keys
Assign functions to multiline terminal line keys.
15-08-01 Incoming Virtual Extension Ring Tone Setup
When an extension or a virtual extension is
assigned to the function key on the key
telephone, select the ring tone when receiving a
call on that key.
For Contact Centre CAR keys, only tone pattern
1 (entry 0) can be used. The remaining patterns
are not checked with this feature.
15-09-01 Virtual Extension Ring Assignment
Assign the ringing options for an extension
Virtual Extension Key or Virtual Extension
Group Answer Key, which is defined in Program
15-07. Make an assignment for each Night
Service Mode. There are 512 Virtual Extension
Ports.
15-11-01 Virtual Extension Delayed Ring Assignment
Assign the delayed ringing options for an
extension Virtual Extension or Virtual Extension
Group Answer keys (defined in Program
15-09). You make an assignment for each Night
Service Mode. There are 512 Virtual Extension
Ports.
System Options for Virtual Extensions –
20-04-03
CAR/SIE/Virtual Extension Delay Interval
CAR Keys/SIE Keys/Virtual Extensions set for
Delayed Ringing (see Program 15-11) ring the
extension after this interval.
Input Data
MLT
Maximum of eight digits
*
#
0 ~ 9, ,
MLT
Maximum of eight digits
*
#
0 ~ 9, ,
Contact Centre Group Number:
01 ~ 64
Contact Centre Group Pilot
Number: Maximum of eight
digits
Line Key 1 ~ 48
0 ~ 99 (Normal Function Code
851 by default)
* *
00 ~ 99 (Appearance
Function Code) (Service Code
852 by default)
0 = Tone Pattern 1
1 = Tone Pattern 2
2 = Tone Pattern 3
3 = Tone Pattern 4
4 = Incoming Ring Tone
Extension
5 = Tone Pattern 5
6 = Tone Pattern 6
7 = Tone Pattern 7
8 = Tone Pattern 8
Day Night/Mode: 1 ~ 8
Ringing:
0 = No Ringing
1 = Ring
Day Night/Mode: 1 ~ 8
Ringing:
0 = Immediate Ring
1 = Delayed Ring
0 ~ 64800 seconds
270
Default
669
670
No Setting
0 = Tone Pattern
1
0
0
10