Cisco 6800 Series User Manual page 70

View the Reboot History
• Protocol
View the Reboot History
Procedure
Step 1 Press Applications
Step 2
Select Status > Reboot history.
You can view the details of the date and time whenever the phone has rebooted, no matter why the phone
rebooted.
Report all phone issues for your Cisco MPP device
You can use the Problem Reporting Tool (PRT) to collect and send phone logs, and to report problems to
your administrator.
Before you begin
Your administrator enables web server for the phone.
Procedure
Step 1 Press Applications
Step 2
Select Status > Report problem.
Step 3 Enter the date that you experienced the problem in the Date of problem field. The current date appears in
this field by default.
Step 4 Enter the time that you experienced the problem in the Time of problem field. The current time appears in
this field by default.
Step 5 Select Problem description.
Step 6
Select a description from the displayed list.
Step 7 Press Submit.
Note
View Wi-Fi Status Messages on the Phone
You can view messages about the Wi-Fi connection status of your phone. The messages can help you diagnose
Wi-Fi connection problems. The messages contain:
Cisco IP Phone 6800 Series Multiplatform Phones User Guide
56
.
.
If your administrator disables web server for the phone, the phone fails to upload the problem
report to the server. In addition, the phone screen shows
with an unavailable download link. Contact your administrator to help you resolve the issue.
or
Error: 109 Report Problem
Your Phone
together