Sony SRS-HG10 Help Manual page 7

Notes on software
Support website
Customer support websites
Troubleshooting
What can I do to solve a problem?
Power supply/Charging
Unable to turn on the speaker or charge the built-in battery
Any button on the speaker cannot be operated
The power suddenly turns off
The power indicator flashes in red
The CHARGE indicator flashes
Sound
No sound/Sound from only one speaker/Low sound level
Distorted sound/humming or noise from the speaker
The volume is getting smaller while using
Network connection
The speaker cannot connect to the network (Other equipment on the network cannot find or recognize the speaker)
Unable to connect to a network via a Wi-Fi connection
Unable to connect to a network via a Wi-Fi connection (even though a correct SSID is selected)
The speaker cannot connect to a network using the UPDATE/WPS button
The speaker does not appear in the device list of the PC's music playback application
The speaker does not appear in the device select screen of "Sony | Music Center"
The speaker cannot connect to music services
The controller cannot find the speaker (The controller cannot browse the contents of the speaker)
Music started automatically (home network)
The sound is interrupted
Playback does not start
BLUETOOTH
Smartphone, iPhone, etc. cannot be paired
Unable to connect the speaker to a BLUETOOTH device with One-touch (NFC)
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