Sony SRS-HG10 Help Manual page 201

Help Guide
Wireless Speaker
h.ear go 2 (SRS-HG10)
Unable to connect to a network via a Wi-Fi connection
Make sure the wireless router/access point is turned on.
When the speaker is connected to a Wi-Fi network, place the wireless router/access point and the speaker closer
together and perform the setup again.
When setting the Wi-Fi network using "Sony | Music Center" on the smartphone, iPhone, etc., connect the
smartphone, iPhone, etc. to a Wi-Fi network first.
Check the settings of the wireless router/access point. Make sure the SSID stealth mode on the wireless router is set
to off. For details on the settings of the wireless router, refer to its operating instructions.
Place the speaker closer to your wireless router. Devices that use the 2.4 GHz frequency band, such as a microwave
oven, BLUETOOTH or digital cordless device, etc., may interrupt Wi-Fi communication. Move the speaker away from
such devices or turn them off.
The speaker does not support IEEE 802.11ac. Connect it to 2.4 GHz band (11b, 11g, and 11n) or 5 GHz band (11a
and 11n).
There is more than one home network. The PC and smartphone are connected to a different network than the
speaker's.
If the settings are correct, try the following.
Turn off the wireless router/access point, wait a while and turn on the power again.
Turn off the speaker, wait a while and turn on the power again.
4-735-503-11(1) Copyright 2018 Sony Corporation
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