Page 1 The content referenced in the Operating Instructions is described in detail through the following links. Installing “Sony | Music Center” “Sony | Music Center” is an application for controlling Sony audio devices which are compatible with “Sony | Music Center,” by your smartphone or iPhone. Connecting by using “Sony | Music Center”...
Page 2 Main setting items of “Sony | Music Center” Wi-Fi network connection (“Sony | Music Center”) Listening to music on a device connected to the home network（“Sony | Music Center”） Listening with multiple speakers (Wireless Multi-room, Wireless Surround, Wireless Stereo) Listening to music on a PC...
Page 3 Connecting via a USB cable Making a wireless connection (BLUETOOTH connection) Without a Wi-Fi network (Smartphone) Making a wireless connection (BLUETOOTH connection) With a Wi-Fi network Using “Sony | Music Center” (Chromecast built-in) Connections Wi-Fi network connection Selecting the Wi-Fi network connection method...
Page 4 DLNA (Digital Living Network Alliance) Connecting to a Wi-Fi network using the Wi-Fi Protected Setup (WPS) button of the wireless router Connecting to a Wi-Fi network using a PC connected wirelessly How to turn off the Wi-Fi network/BLUETOOTH function Wireless Surround/Wireless Stereo connection Using this speaker as a rear speaker (Wireless Surround) Connecting two speakers (Wireless Stereo) BLUETOOTH connection (pairing)
Page 5 Listening to music on a PC via a network (“Windows Media Player”) Listening to music on a PC via a network (“Windows Media Player” with “Sony | Music Center” operation) Listening with multiple speakers (Wireless Multi-room, Wireless Surround, Wireless Stereo)
Page 6 Using the voice assist function (Siri) Listening to High-Resolution Audio format files About High-Resolution Audio format files Installing “Hi-Res Audio Player” to a PC Listening to High-Resolution Audio format files via a network Information Specifications About the indicators Compatible devices and operating systems Compatible iPhone/iPod touch models ®...
Page 7 The speaker cannot connect to a network using the UPDATE/WPS button The speaker does not appear in the device list of the PC's music playback application The speaker does not appear in the device select screen of “Sony | Music Center” The speaker cannot connect to music services...
Page 8 Update method 1: Automatic update via the Internet Update method 2: Manual update via the Internet Searching the latest software via a network connection Reset Reset the speaker Initializing the speaker Disposal and transfer Disposing of or giving away this speaker 4-735-503-11(1) Copyright 2018 Sony Corporation...
Page 9: Parts And Controls
Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Parts and controls Top and bottom Rear...
Page 10 (power) button with indicator Press and hold for 8 seconds to reset the speaker. CHARGE indicator –/+ (volume) buttons (power) indicator flashes 3 times when reaching maximum or minimum volume. The + (volume) button has a tactile dot. Use the tactile dot as reference when operating the speaker. EXTRA BASS button with indicator/ PAIRING button Press to set sound effects.
Page 11 For more details, refer to the following URL. http://sony.net/nasite Not available while the UPDATE indicator is lit Related Topic About the indicators Using this speaker as a rear speaker (Wireless Surround) Connecting two speakers (Wireless Stereo) Connecting two speakers (Speaker Add function) 4-735-503-11(1) Copyright 2018 Sony Corporation...
Page 12: Charging The Battery
Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Charging the battery You can operate the speaker by connecting to the AC outlet with the supplied USB AC adaptor or by using the built-in lithium-ion battery (rechargeable). Before turning on the speaker for the first time, be sure to charge the speaker for more than 1 hour.
Page 13 Even when listening to music from the speaker, you can charge the speaker if it is connected to the AC outlet. However, it is recommended to turn off the speaker for charging because the charging time may become longer. The voice guidance for the remaining battery capacity can be turned on or off by using the dedicated app “Sony | Music Center.” Note When you switch the power source between an AC outlet and battery by connecting/disconnecting the USB AC adaptor, sound output will stop for a short while.
Page 14: Turning The Power On
The voice guidance for the remaining battery capacity (BATT Level) can be turned off by selecting [Setting] - [Power Option] - [BATT Level] - [Off] on the menu of “Sony | Music Center.” Note When the CHARGE indicator flashes, this indicates that the built-in battery is running low and needs to be charged. Charge the speaker for at least 1 hour by connecting it to an AC outlet via the USB AC adaptor.
Page 15: Using The Bluetooth
If the BLUETOOTH/Network standby mode is on, the (power) indicator lights up in orange when the speaker turns off. The BLUETOOTH/Network standby mode can be set to on or off by using the dedicated app “Sony | Music Center.” 4-735-503-11(1) Copyright 2018 Sony Corporation...
Page 16 No music (audio) is played. Hint The auto power off (auto standby) mode can be turned off by using “Sony | Music Center.” The auto power off (auto standby) mode may not work depending on the connecting device during the AUDIO IN mode.
Page 17 Form groups with other devices (Speaker Add function/Wireless Multi-room function/Wireless stereo function/Wireless surround function) ...etc. Note What you can control with “Sony | Music Center” varies depending on the connected device. The specification and design of the application may change without notice. 4-735-503-11(1) Copyright 2018 Sony Corporation...
Page 18 Note Use the latest “Sony | Music Center.” If you cannot connect the speaker and your smartphone, etc., or sound is not output from the speaker, uninstall “Sony | Music Center” and try to make a BLUETOOTH connection again. For details, refer to Google Play or App Store.
Page 19: Sound Settings
Below is the list of main setting items of “Sony | Music Center.” Sound settings Item Description You can enjoy ClearAudio+ (Sony's recommended sound quality). ClearAudio+ is set as default at time ClearAudio+ of purchase. Equalizer You can set the sound quality according to the music genre.
Page 20: Other Settings
Item Description This function enables enhancement* of the sound quality (equivalent to High-Resolution) for compressed audio files and restores high-range sound lost during the compression process. [Auto] is DSEE HX set as default at time of purchase, which effectively enhances compressed audio, while High-Resolution Audio can be enjoyed in its original state.
Page 21: Chromecast Built-In
Auto: Setting that prioritizes sound quality. The optimal codec is automatically selected from among Bluetooth AAC, LDAC, and SBC. Codec SBC: Setting that prioritizes stable connection. Chromecast built-in Item Description Learn how to Cast Links to the page describing how to set up Chromecast built-in. 4-735-503-11(1) Copyright 2018 Sony Corporation...
Page 22 Wi-Fi network connection (“Sony | Music Center”) You can connect the speaker to a Wi-Fi network using “Sony | Music Center.” First, make a BLUETOOTH connection between the speaker and a smartphone/iPhone. Then configure the Wi-Fi network settings. Wi-Fi network settings in “Sony | Music Center”...
Page 23 “Sony | Music Center” will automatically start up when BLUETOOTH connection is completed. Follow the instructions on the screen. Check that the LINK indicator on the speaker lights up in orange. When the Wi-Fi connection is completed, the LINK indicator lights up in orange.
Page 24 Center”.” Listening to music on a PC via a Wi-Fi network Play back music stored in your home network's PC via Wi-Fi network. You can use “Sony | Music Center” as a DLNA controller, then operate it for playback. Set the PC as a DLNA server beforehand.
Page 25 Select the folder or audio file which has music you want to listen. Note When you use “Sony | Music Center” as a DLNA controller, you cannot adjust the volume with the connected device. Adjust the volume with the application or speaker.
Page 27: Compatible Models
To switch between functions, cancel the function you are using, and then operate for the other function. To cancel a function, operate on “Sony | Music Center.” For the Wireless Surround function or Wireless Stereo function, you can also cancel the function by pressing and holding the SET UP button on the rear of the speaker until a beep is heard. The (right)/ (left) indicators turn off, and the function is canceled.
Page 28 “Connecting two speakers (Wireless Stereo).” It is not recommended watching video by connecting a TV or game machine with Wireless Stereo function. Related Topic Using this speaker as a rear speaker (Wireless Surround) Connecting two speakers (Wireless Stereo) 4-735-503-11(1) Copyright 2018 Sony Corporation...
Page 29: Connecting Via A Usb Cable
Installing “Hi-Res Audio Player” to a PC Listening to music with “Hi-Res Audio Player” Note Use other music playback application such as “Sony | Music Center” to play back audio files which are not High-Resolution Audio format. 4-735-503-11(1) Copyright 2018 Sony Corporation...
Page 30 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Making a wireless connection (BLUETOOTH connection) Confirm that your PC is equipped with the BLUETOOTH function. Making a BLUETOOTH connection between your PC and the speaker by using either of the following methods Pairing a device to connect to the speaker for the first time (Windows 10)/(Windows 8.1)/(Windows 7)
Page 31 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Using “Windows Media Player” (Windows 7 or later) Operate “Windows Media Player” on your PC to listen to music from the speaker via a Wi-Fi network. Connecting to a Wi-Fi network Setting your PC as a DLNA server and controller (Windows 10)/(Windows 8.1)/(Windows 7)
Page 32 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Using other music playback software If you want to use the server function to listen to the music files stored on your PC from the speaker via a network, move or copy music files to the library of “Hi-Res Audio Player.”...
Page 33 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Making a wireless connection (BLUETOOTH connection) Confirm that your smartphone is equipped with the BLUETOOTH function. Making a BLUETOOTH connection between your smartphone and the speaker by using either of the following...
Page 34 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Connecting via an audio cable (with stereo mini plugs/no resistance) A commercially-available audio cable (with stereo mini plugs/no resistance) is required. Connecting a smartphone Listening to music on a portable audio device, etc.
Page 35 Using “Sony | Music Center” Use your smartphone, iPhone, etc. with “Sony | Music Center” installed. Wi-Fi network connection (“Sony | Music Center”) Listening to music on a device connected to the home network（“Sony | Music Center”） 4-735-503-11(1) Copyright 2018 Sony Corporation...
Page 36 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Connecting via a USB cable A commercially-available adapter cable (OTG cable) is required. This connection method is suitable for playing back high-resolution audio files. Connecting an Xperia compatible with High-Resolution Audio formats...
Page 37 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Making a wireless connection (BLUETOOTH connection) Confirm that your smartphone is equipped with the BLUETOOTH function. Making a BLUETOOTH connection between your smartphone and the speaker by using either of the following...
Page 38 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Connecting via an audio cable (with stereo mini plugs/no resistance) A commercially-available audio cable (with stereo mini plugs/no resistance) is required. Connecting a smartphone Listening to music on a portable audio device, etc.
Page 39 Using “Sony | Music Center” Use your smartphone, iPhone, etc. with “Sony | Music Center” installed. Wi-Fi network connection (“Sony | Music Center”) Listening to music on a device connected to the home network（“Sony | Music Center”） 4-735-503-11(1) Copyright 2018 Sony Corporation...
Page 40 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Making a wireless connection (BLUETOOTH connection) Check whether your iPhone/iPod touch is equipped with the BLUETOOTH function. Making a BLUETOOTH connection between your iPhone/iPod touch and the speaker by using either of the following...
Page 41 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Connecting via an audio cable (with stereo mini plugs/no resistance) A commercially-available audio cable (with stereo mini plugs/no resistance) is required. Connecting an iPhone/iPod touch Listening to music on a portable audio device, etc.
Page 42 Using “Sony | Music Center” Use your iPhone/iPod touch with “Sony | Music Center” installed. Wi-Fi network connection (“Sony | Music Center”) Listening to music on a device connected to the home network（“Sony | Music Center”） 4-735-503-11(1) Copyright 2018 Sony Corporation...
Page 43 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Making a wireless connection (BLUETOOTH connection) ® Confirm that your WALKMAN is equipped with the BLUETOOTH function. ® Making a BLUETOOTH connection between your WALKMAN and the speaker by using either of the following...
Page 44 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Connecting via an audio cable (with stereo mini plugs/no resistance) A commercially-available audio cable (with stereo mini plugs/no resistance) is required. Connecting to a portable audio device, etc. Listening to music on a portable audio device, etc.
Page 45 An optional High-Resolution Audio USB Adaptor WM-PORT cable is required. This connection method is suitable for playing back high-resolution audio files. Optional High-Resolution Audio USB Adaptor WM-PORT cable can be ordered from your nearest Sony Service Center. ® Connecting a WALKMAN compatible with High-Resolution Audio formats ®...
Page 46 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Making a wireless connection (BLUETOOTH connection) ® Confirm that your WALKMAN is equipped with the BLUETOOTH function. ® Making a BLUETOOTH connection between your WALKMAN and the speaker by using either of the following...
Page 47 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Connecting via an audio cable (with stereo mini plugs/no resistance) A commercially-available audio cable (with stereo mini plugs/no resistance) is required. Connecting to a portable audio device, etc. Listening to music on a portable audio device, etc.
Page 48 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Connecting via a USB cable Connecting a PC/Installing the dedicated driver Receiving music services on your PC 4-735-503-11(1) Copyright 2018 Sony Corporation...
Page 49 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Making a wireless connection (BLUETOOTH connection) Confirm that your PC is equipped with the BLUETOOTH function. Making a BLUETOOTH connection between your PC and the speaker by using either of the following methods Pairing a device to connect to the speaker for the first time (Windows 10)/(Windows 8.1)/(Windows 7)
Page 50 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Making a wireless connection (BLUETOOTH connection) Make sure whether your smartphone, iPhone, etc. is equipped with the BLUETOOTH function. Making a BLUETOOTH connection between your smartphone or iPhone, etc. and the speaker by using either of the...
Page 51 You can listen to music services from the speaker via a Chromecast built-in-enabled app. Wi-Fi network connection (“Sony | Music Center”) Listening to music on a device connected to the home network（“Sony | Music Center”） See “Listening to Internet music services.”...
Page 52 Connecting to a Wi-Fi network using “Sony | Music Center” Download “Sony | Music Center” to your smartphone, iPhone, etc. This application provides Wi-Fi connection setup with the speaker, and allows you to select/play music in a DLNA server (such as a PC).
Page 53: Dlna (Digital Living Network Alliance)
Listening to music on a device connected to the home network（“Sony | Music Center”） Listening to music on a PC via a network (“Windows Media Player” with “Sony | Music Center” operation) Listening to music on a PC via a network (“Windows Media Player”)
Page 54 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Connecting to a Wi-Fi network using the Wi-Fi Protected Setup (WPS) button of the wireless router If your wireless router has a Wi-Fi Protected Setup (WPS) button, you can connect to the Wi-Fi network by this method.
Page 55 When you connect the speaker to a Wi-Fi network for the first time after purchase, or after you initialize the speaker, the BLUETOOTH/Network standby mode is turned on automatically. Related Topic ® Using the BLUETOOTH /Network standby mode Updating the pre-installed software Initializing the speaker 4-735-503-11(1) Copyright 2018 Sony Corporation...
Page 56 Windows 7/Windows 8.1: For Windows 8.1, click or tap the desktop on the Start screen. Select icon on the bottom right of the screen. Select [SRS-HG10] from the network list. Windows 10: Select icon on the bottom right of the screen.
Page 57 Select [SRS-HG10] – [Connect] from the network list. Mac: Click at the top of the screen. Select [Open Network Preferences...]. Select [SRS-HG10] from the network list. Display the [Sony Network Device Settings] screen. Launch a browser (Internet Explorer, Safari, etc.).
Page 58 Until you finish the Wi-Fi network setting, it will not be protected. The Wi-Fi network will be protected again after setting the Wi-Fi security. When you connect the speaker to a Wi-Fi network for the first time after purchase, the BLUETOOTH/Network standby mode is turned on automatically. 4-735-503-11(1) Copyright 2018 Sony Corporation...
Page 59 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) How to turn off the Wi-Fi network/BLUETOOTH function To use the speaker outdoors, set the Wi-Fi network function to off or both the Wi-Fi network function and the BLUETOOTH function to off.
Page 60 NETWORK indicator does not light up but flashes irregularly. When the BLUETOOTH function is turned off, if you select the BLUETOOTH mode by pressing the FUNCTION button repeatedly, the BLUETOOTH indicator does not light up but flashes irregularly. 4-735-503-11(1) Copyright 2018 Sony Corporation...
Page 61 Using this speaker as a rear speaker (Wireless Surround) You can enjoy surround sound by combining with products that support the Wireless Surround function. A Sony product (such as a sound bar/home theater system) that supports the Wireless Surround function and two h.ear go 2 (SRS-HG10) are required.
Page 62 You can also set the Wireless Surround function using “Sony | Music Center”. You cannot cancel the Wireless Surround function by using “Sony | Music Center.” For operation on the speaker, see "Canceling the Wireless Surround function/using other functions" noted above.
Page 63 When using the Wireless Surround function, the speaker and sound bar/home theater system cannot be connected to the wireless network. Also, you cannot control the speaker using “Sony | Music Center.” When using the Wi-Fi network function and “Sony | Music Center,” cancel the Wireless Surround function, and then connect it to the wireless network.
Page 64 By connecting two h.ear go 2 (SRS-HG10) , you can enjoy more expanding stereo sound. Two h.ear go 2 (SRS-HG10) are required. Preparing for the Wireless Stereo function Connect the speakers ( h.ear go 2 (SRS-HG10) ) to the wireless network. For details about the wireless network connection, see “Selecting the Wi-Fi network connection method.”...
Page 65 When connecting both speakers to the AC outlet using the USB AC adaptors, the power of both speakers can be turned off by operating one of the speakers (Power Interlock). You can also set Wireless Stereo function using “Sony | Music Center.” If the signal strength is weak due reasons such as separating the speakers, the connection may be canceled temporarily. Place the speakers in a position that provides enough signal strength.
Page 66 Wireless Stereo function. The two speakers output sound for the Wireless Stereo function, so a louder sound may be output than that with playback with one speaker. Related Topic Listening with multiple speakers (Wireless Multi-room, Wireless Surround, Wireless Stereo) Using this speaker as a rear speaker (Wireless Surround) Connecting two speakers (Speaker Add function) 4-735-503-11(1) Copyright 2018 Sony Corporation...
Page 67: How To Make A Wireless Connection With Bluetooth Devices
Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) How to make a wireless connection with BLUETOOTH devices You can enjoy music and talking with the speaker wirelessly by using your device’s BLUETOOTH function. Do the following before starting. Place the BLUETOOTH device within 1 m (3 ft) of the speaker.
Page 68 The speaker can be paired with multiple devices, but can only play music from one paired device at a time. The passkey of this speaker is "0000." If a passkey besides "0000" is set on the BLUETOOTH device, pairing cannot be done with the speaker. 4-735-503-11(1) Copyright 2018 Sony Corporation...
Page 69: Pairing And Connecting With A Bluetooth Device
Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Pairing and connecting with a BLUETOOTH device Pairing is the process required to mutually register the information on BLUETOOTH devices to be connected wirelessly. It is necessary to pair a device with the speaker to be able to make a BLUETOOTH connection for the first time. Perform same procedures to pair to other devices.
Page 70 Perform the pairing procedure on the BLUETOOTH device to detect the speaker. When a list of detected devices appears on the display of the BLUETOOTH device, select [h.ear go 2]. If a passkey is required on the display of the BLUETOOTH device, enter “0000.” A passkey may be called “Passcode,”...
Page 71 The passkey of this speaker is “0000.” If a passkey besides “0000” is set on the BLUETOOTH device, pairing cannot be done with the speaker. Related Topic Listening to music on a device via a BLUETOOTH connection 4-735-503-11(1) Copyright 2018 Sony Corporation...
Page 72 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Pairing and connecting with a PC (Windows 10) Pairing is the process required to mutually register the information on BLUETOOTH devices to be connected wirelessly. It is necessary to pair a device with the speaker to be able to make a BLUETOOTH connection for the first time. Perform same procedures to pair to other devices.
Page 73 When you turn on the speaker for the first time after purchase, pairing information is not stored in the speaker. In this case, by only placing the speaker in the BLUETOOTH mode, the BLUETOOTH indicator will begin to flash quickly (three times a second) and the speaker will enter the pairing mode automatically. Then go to step When you turn on the BLUETOOTH mode, the speaker will try to make a BLUETOOTH connection with the last connected BLUETOOTH device.
Page 74 If [h.ear go 2] does not appear on the screen, repeat the procedure from step After pairing, the BLUETOOTH connection establishes automatically and [Connected music] will be displayed on the screen. Check that the BLUETOOTH indicator on the speaker changes from flashing to staying lit. When the BLUETOOTH connection is established, the BLUETOOTH indicator stays lit.
Page 75 The speaker can be paired with multiple devices, but can only play music from one paired device at a time. The passkey of this speaker is “0000.” If a passkey besides “0000” is set on the BLUETOOTH device, pairing cannot be done with the speaker. 4-735-503-11(1) Copyright 2018 Sony Corporation...
Page 76 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Pairing and connecting with a PC (Windows 8.1) Pairing is the process required to mutually register the information on BLUETOOTH devices to be connected wirelessly. It is necessary to pair a device with the speaker to be able to make a BLUETOOTH connection for the first time. Perform same procedures to pair to other devices.
Page 77 When the [Settings] charms are displayed, click [Control Panel]. When [All Control Panel Items] is displayed, select [Device and printer]. If the [Control Panel] screen is displayed instead of [All Control Panel Items], select [Large icons] or [Small icons] from [View by] on the upper right of the screen. The following screen will be displayed.
Page 78 Press the FUNCTION button repeatedly until the BLUETOOTH indicator flashes. The speaker enters the BLUETOOTH mode. When you turn on the speaker for the first time after purchase, pairing information is not stored in the speaker. In this case, by only placing the speaker in the BLUETOOTH mode, the BLUETOOTH indicator will begin to flash quickly and the speaker will enter the pairing mode automatically.
Page 79 If a passkey is required, enter “0000.” If [h.ear go 2] does not appear on the screen, repeat the procedure from step A passkey may be called “Passcode,” “PIN code,” “PIN number” or “Password.” When the following screen is displayed, click [Close]. The driver installation for the PC begins.
Page 80 Check [h.ear go 2 Stereo] on the [Sound] screen. If [h.ear go 2 Stereo] has a checkmark (green), go to step If [h.ear go 2 Stereo] does not have a checkmark (green), go to step 6. If [h.ear go 2 Stereo] does not appear on the [Sound] screen, right-click on the [Sound] screen, and place a checkmark by [Show Disabled Devices].
Page 81 When the connection is finished, a checkmark appears on [h.ear go 2 Stereo] of the [Sound] screen. Go to step If you cannot select [Connect] of [h.ear go 2 Stereo], select [Disable] of [Default Device] displayed with a checkmark (green). Check that the BLUETOOTH indicator on the speaker changes from flashing to staying lit.
Page 82 The passkey of this speaker is “0000.” If a passkey besides “0000” is set on the BLUETOOTH device, pairing cannot be done with the speaker. Related Topic Listening to music on a device via a BLUETOOTH connection 4-735-503-11(1) Copyright 2018 Sony Corporation...
Page 83 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Pairing and connecting with a PC (Windows 7) Pairing is the process required to mutually register the information on BLUETOOTH devices to be connected wirelessly. It is necessary to pair a device with the speaker to be able to make a BLUETOOTH connection for the first time. Perform same procedures to pair to other devices.
Page 84 and the BLUETOOTH indicator stays lit. In this case, turn off the BLUETOOTH function on the BLUETOOTH device, or turn off the BLUETOOTH device. Set the speaker to the pairing mode. Press and hold the EXTRA BASS button with indicator/ PAIRING button until the voice guidance are heard and the BLUETOOTH indicator starts flashing quickly (three times a second).
Page 85 During the installation, the [ ] mark is displayed on bottom-left of the [h.ear go 2] icon. When [ ] disappears, the driver installation is finished. Go to step 5. Depending on a PC, this installation may take a time. Double-click [h.ear go 2] on [Devices].
Page 86 Check that the BLUETOOTH indicator on the speaker changes from flashing to staying lit. When the BLUETOOTH connection is established, the BLUETOOTH indicator stays lit. You can enjoy the music playback from your PC. Hint The procedure explained above is for guidance only. For details, refer to the operating instructions supplied with the PC. You can perform pairing or connect to another BLUETOOTH device even when a BLUETOOTH connection is established.
Page 87 Related Topic Listening to music on a device via a BLUETOOTH connection 4-735-503-11(1) Copyright 2018 Sony Corporation...
Page 88: Connecting With An Nfc-Compatible Device By One Touch (Nfc)
Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Connecting with an NFC-compatible device by one touch (NFC) By only touching the speaker with an NFC-compatible device such as a smartphone, pairing (registration) will be made automatically. Compatible smartphones NFC-compatible smartphones with Android 4.1 or later installed...
Page 89 Otherwise, you may experience sudden loud sound from the speaker when music is played back for the first time after pairing. Related Topic Listening to music on a device via a BLUETOOTH connection 4-735-503-11(1) Copyright 2018 Sony Corporation...
Page 90: Connecting With A Paired Bluetooth Device
Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Connecting with a paired BLUETOOTH device The procedure explained below is for guidance only. For details, refer to the operating instructions supplied with the BLUETOOTH device. Do the following before starting. If you have connected the speaker with another device, turn off the BLUETOOTH function on that device.
Page 91 If the speaker tries to reconnect with the last connected BLUETOOTH device, the connection may fail. In this case, turn off the BLUETOOTH function on the BLUETOOTH device, or turn off the BLUETOOTH device. Related Topic Listening to music on a device via a BLUETOOTH connection ® Using the BLUETOOTH /Network standby mode 4-735-503-11(1) Copyright 2018 Sony Corporation...
Page 92 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Connecting with a paired PC (Windows 10) Do the following before starting. If you have connected the speaker with the other device, turn off the BLUETOOTH function on the device. Turn down the volume of the PC.
Page 93 Select [h.ear go 2]. [Connected music] will be displayed on the screen. Check that the BLUETOOTH indicator on the speaker changes from flashing to staying lit. When the BLUETOOTH connection is established, the BLUETOOTH indicator stays lit. You can enjoy the music playback from your PC.
Page 94 If the speaker tries to reconnect with the last connected BLUETOOTH device, the connection may fail. In this case, turn off the BLUETOOTH function on the BLUETOOTH device, or turn off the BLUETOOTH device. Related Topic Listening to music on a device via a BLUETOOTH connection ® Using the BLUETOOTH /Network standby mode 4-735-503-11(1) Copyright 2018 Sony Corporation...
Page 95 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Connecting with a paired PC (Windows 8.1) Do the following before starting. If you have connected the speaker with the other device, turn off the BLUETOOTH function on the device. Turn down the volume of the PC.
Page 96 Align your mouse with the upper-right side of the screen (if using a touch panel, swipe from the right edge of the screen), and select [Settings] from the charms that are displayed. When the [Settings] charms are displayed, click [Control Panel]. When [All Control Panel Items] is displayed, select [Sound].
Page 97 If [h.ear go 2 Stereo] does not have a checkmark (green), go to step 6. If [h.ear go 2 Stereo] does not appear on the [Sound] screen, right-click on the [Sound] screen, and place a checkmark by [Show Disabled Devices]. Right-click [h.ear go 2 Stereo], and then select [Connect] from the displayed menu.
Page 98 Check that the BLUETOOTH indicator on the speaker changes from flashing to staying lit. The connection of the speaker and PC is established. You can enjoy the music playback from your PC. Hint The procedure explained above is for guidance only. For details, refer to the operating instructions supplied with the PC. You can perform pairing or connect to another BLUETOOTH device even when a BLUETOOTH connection is established.
Page 100 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Connecting with a paired PC (Windows 7) Do the following before starting. If you have connected the speaker with the other device, turn off the BLUETOOTH function on the device. Turn down the volume of the PC.
Page 101 Check [Listen to Music]. When [Listen to Music] appears, go to the next step. If the checked mark is displayed on [Connecting to Bluetooth service]: The connection is established. Check that the BLUETOOTH indicator is lit. If [Searching services] > [Error] appears: The speaker is connected another BLUETOOTH device. Disconnect the currently connected BLUETOOTH device by operating on it, and then go back to the step 2.
Page 102 If the speaker tries to reconnect with the last connected BLUETOOTH device, the connection may fail. In this case, turn off the BLUETOOTH function on the BLUETOOTH device, or turn off the BLUETOOTH device. Related Topic Listening to music on a device via a BLUETOOTH connection ® Using the BLUETOOTH /Network standby mode 4-735-503-11(1) Copyright 2018 Sony Corporation...
Page 103 2 (SRS-HG10) Connecting two speakers (Speaker Add function) By using the Speaker Add function on the h.ear go 2 (SRS-HG10) , you can enjoy more expanding stereo sound even when the speaker is not connected to a network.
Page 104 Beeps sound on each speaker to inform you to finish the connection, and the two speakers are connected with the Speaker Add function. Hint Set up the second speaker within 1 minute. If you do not set it up within 1 minute, the setting of the first speaker will be canceled.
Page 105 Speaker Add function, so a louder sound may be output than that with playback with one speaker. If you use a smartphone with Android 5.0 or later installed, you can set the Speaker Add function using “Sony | Music Center.”...
Page 106: Switching Between Double Mode And Stereo Mode (Speaker Add Function)
Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Switching between double mode and stereo mode (Speaker Add function) Using two speakers, you can switch between the double mode, where the same sound is played back on both speakers, and the stereo mode, where one speaker outputs the left channel sound and the other speaker outputs the right channel sound for stereo playback.
Page 107 Connecting two speakers (Speaker Add function) 4-735-503-11(1) Copyright 2018 Sony Corporation...
Page 108: Terminating The Bluetooth Connection (After Use)
Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Terminating the BLUETOOTH connection (After use) When you finish playing music with the BLUETOOTH device, perform any of the following operations to terminate the BLUETOOTH connection. Turn off the BLUETOOTH function on the BLUETOOTH device. For details, refer to the operating instructions supplied with the device.
Page 109 The speaker receives unconverted digital audio data, which is converted to analog data through the digital-to-analog converter of the speaker before being output. Optional High-Resolution Audio USB Adaptor WM-PORT Cable can be ordered from your nearest Sony Service Center. ®...
Page 110 Commercially-available adapter cable (OTG cable) Note Sony is not responsible for any loss or damage to data in an Xperia that is connected to the speaker. The Xperia will not charge if it is connected to the USB port. Adapter cables have a variety of plug shapes. Make sure to confirm the plug before purchasing.
Page 111 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Connecting to a portable audio device, etc. Be sure to turn off the power of the device before making any connections. Connect a device to the AUDIO IN jack with a commercially-available audio cable (with stereo mini plugs/no resistance If you use a cable (with stereo mini plugs) with significant resistance, the sound may be lower.
Page 112 If you download “Sony | Music Center” to your smartphone, iPhone, etc. and operate a Windows 10 PC, perform “ Listening to music on a PC via a network (“Windows Media Player” with “Sony | Music Center”...
Page 113 Select [Allow all computers and media devices]. If all the devices in the local network are allowed ([allow]) to access your network, select [OK] and close the screen. Related Topic Listening to music on a device connected to the home network（“Sony | Music Center”）...
Page 114 Listening to music on a PC via a network (“Windows Media Player” with “Sony | Music Center” operation) Listening to music on a PC via a network (“Windows Media Player”) 4-735-503-11(1) Copyright 2018 Sony Corporation...
Page 115 If you download “Sony | Music Center” to your smartphone, iPhone, etc. and operate a Windows 8.1 PC, perform “ Listening to music on a PC via a network (“Windows Media Player” with “Sony | Music Center”...
Page 116 Listening to music on a device connected to the home network（“Sony | Music Center”） Listening to music on a PC via a network (“Windows Media Player” with “Sony | Music Center” operation) Listening to music on a PC via a network (“Windows Media Player”)
Page 118 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Setting your PC as a DLNA server and controller (Windows 7) A Windows 7 PC can be used as both a DLNA server and controller. By operating from a Windows 7 PC and DLNA controller on your home network, you can enjoy music stored in a DLNA server (including a Windows 7 PC) on your home network with the speaker if you set the following.
Page 119 Select [Choose media streaming options…] from [Media streaming]. If [Media streaming is not turned on] appears in the [Media streaming options] screen, select [Turn on media streaming]. Select [Allow All]. The [Allow All Media Devices] screen appears. If all the devices in the local network are allowed ([Allow]) to access your network, select [OK] and close the screen.
Page 120 Listening to music on a device connected to the home network（“Sony | Music Center”） Listening to music on a PC via a network (“Windows Media Player” with “Sony | Music Center” operation) Listening to music on a PC via a network (“Windows Media Player”)
Page 121 For details how to install the application, follow the instructions on the website. Note Sony does not guarantee correct operation when a USB hub or USB extension cable is used. Do not disconnect the PC during operation. To prevent damage to data, stop playback, then turn off the power of the speaker before disconnecting the PC.
Page 122 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Listening to music on a PC via a network (“Windows Media Player”) You can use a PC as a controller (operating device). Music can be played back by using the “Cast to Device” function, after starting “Windows Media Player.” Follow the instructions on the PC screen to operate.
Page 123 After removing the speaker grille, do not touch the exposed part of the speaker (speaker units), and keep the removed grille on a flat surface to prevent distortion. Hint After “Sony | Music Center” is downloaded and installed to your smartphone, iPhone, etc., you can use your smartphone, iPhone, etc. as a remote control to operate devices connected to the speaker. Note The procedure explained above is for guidance only.
Page 124 Some content may not be playable with DLNA certified products. Related Topic Listening to music on a PC via a network (“Windows Media Player” with “Sony | Music Center” operation) 4-735-503-11(1) Copyright 2018 Sony Corporation...
Page 125 By operating from a controller such as a smartphone or iPhone on your home network, you can enjoy music stored in a Windows 8 or later PC on your home network with the speaker. To operate the Windows 8 or later PC after downloading “Sony | Music Center” on the smartphone, iPhone, etc., follow the steps below.
Page 126 The PC setting is now complete. Select [Home Network] on “Sony | Music Center,” and select your PC from the server list. When you select albums, artists, or other items from [MUSIC], you can listen to music saved on your PC.
Page 127 To switch between functions, cancel the function you are using, and then operate for the other function. To cancel a function, operate on “Sony | Music Center.” For the Wireless Surround function or Wireless Stereo function, you can also cancel the function by pressing and holding the SET UP button on the rear of the speaker until a beep is heard. The (right)/ (left) indicators turn off, and the function is canceled.
Page 128 “Connecting two speakers (Wireless Stereo).” It is not recommended watching video by connecting a TV or game machine with Wireless Stereo function. Related Topic Using this speaker as a rear speaker (Wireless Surround) Connecting two speakers (Wireless Stereo) 4-735-503-11(1) Copyright 2018 Sony Corporation...
Page 129 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Listening to an Internet music service (Spotify) “Spotify” gives you instant access to millions of songs. The “Spotify Connect” feature lets you select music on the Spotify app and stream it on the unit. To use “Spotify Connect”...
Page 130 Select [h.ear go 2]. Hint When “Spotify Connect” is activated, the Connect icon ( Devices Available) lights up. 4-735-503-11(1) Copyright 2018 Sony Corporation...
Page 131: Selecting The Bluetooth Audio Streaming Playback Quality (Codec)
Hint You can switch the playback quality by using “Sony | Music Center.” To switch it, select [Settings] - [Other Settings] - [Bluetooth Codec]. “Priority on sound quality” appears as [Auto] and “Priority on stable connection” appears as [SBC] when setting with “Sony | Music Center.”...
Page 132 Related Topic Main setting items of “Sony | Music Center” ® Using the BLUETOOTH /Network standby mode 4-735-503-11(1) Copyright 2018 Sony Corporation...
Page 133 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Listening to music on a device via a BLUETOOTH connection You can enjoy listening to music of a BLUETOOTH device and operate it via a BLUETOOTH connection if it supports the following BLUETOOTH profiles.
Page 134 Hint After “Sony | Music Center” is downloaded and installed to your smartphone, iPhone, etc., you can use your smartphone, iPhone, etc. as a remote control to operate devices connected to the speaker. Depending on the BLUETOOTH device, it may be necessary to adjust the volume or set the audio output setting on the connected device.
Page 135: Terminating The Bluetooth Connection (After Use)
Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Terminating the BLUETOOTH connection (After use) When you finish playing music with the BLUETOOTH device, perform any of the following operations to terminate the BLUETOOTH connection. Turn off the BLUETOOTH function on the BLUETOOTH device. For details, refer to the operating instructions supplied with the device.
Page 136 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) ® Listening to music on a WALKMAN compatible with High-Resolution Audio formats ® You can connect a WALKMAN compatible with High-Resolution Audio formats to the speaker with an optional High- Resolution Audio USB Adaptor WM-PORT Cable.
Page 137 ® The speaker supports only audio playback functions of WALKMAN ® Sony is not responsible for loss or damage of data in a WALKMAN that is connected to the speaker. ® Correct operation is not guaranteed, even for a supported WALKMAN ®...
Page 138 The speaker receives unconverted digital audio data, which is converted to analog data through the digital-to-analog converter of the speaker before being output. Install “Sony | Music Center” to the Xperia beforehand. For details how to install it, see the Related Topic below. Connect the Xperia compatible with High-Resolution Audio formats to the USB port.
Page 139 If your smartphone connects with a USB device for the first time, select [Tips for connecting with USB device] and follow the instructions. After “Sony | Music Center” launches, select [OK] – [This Mobile] – [My Library] and play back a music file.
Page 140 Note Volume can be adjusted with the speaker only. Adjusting volume with the Xperia may not be available. Press the –/+ (volume) buttons to adjust the volume. When you press the –/+ (volume) buttons, the (power) indicator flashes once or three times according to the volume adjustment.
Page 141 The speaker supports only audio playback functions of Xperia. Sony is not responsible for any loss or damage to data in an Xperia that is connected to the speaker. The Xperia cannot be operated from the speaker. The sound may be distorted if the equalizer function of the Xperia is set to on. In this case, set the function to off.
Page 142 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Listening to music on a PC You can listen to music on a PC connected to the USB port of the speaker. To play High-Resolution Audio format files The speaker is compatible with High-Resolution Audio format (192 kHz/24 bit).
Page 143 After removing the speaker grille, do not touch the exposed part of the speaker (speaker units), and keep the removed grille on a flat surface to prevent distortion. Hint After “Sony | Music Center” is downloaded and installed to your smartphone, iPhone, etc., you can use it as a remote control to adjust the speaker’s volume, etc. Note Sony does not guarantee correct operation when a USB hub or USB extension cable is used.
Page 144 Installing “Hi-Res Audio Player” to a PC 4-735-503-11(1) Copyright 2018 Sony Corporation...
Page 145 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Listening to music on a portable audio device, etc. You can use the speaker as an ordinary wired speaker system by connecting a portable audio device, etc., using a commercially-available audio cable (with stereo mini plugs/no resistance).
Page 146 After removing the speaker grille, do not touch the exposed part of the speaker (speaker units), and keep the removed grille on a flat surface to prevent distortion. Hint After “Sony | Music Center” is downloaded and installed to your smartphone, iPhone, etc., you can use it as a remote control to adjust the speaker's volume, etc. Note Connecting to the TV is not recommended.
Page 147: Receiving A Call
Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Receiving a call You can enjoy hands-free calls with a BLUETOOTH mobile phone that supports the BLUETOOTH profile HFP (Hands- free Profile). Operations may vary depending on the mobile phone. Refer to the operating instructions supplied with your mobile phone.
Page 148 You cannot receive a call while the speaker is in the NETWORK mode. Related Topic How to make a wireless connection with BLUETOOTH devices Terminating the BLUETOOTH connection (After use) Making a call Button functions for a phone call 4-735-503-11(1) Copyright 2018 Sony Corporation...
Page 149: Making A Call
Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Making a call You can enjoy hands-free calls with a BLUETOOTH mobile phone that supports the BLUETOOTH profile HFP (Hands- free Profile). Operations may vary depending on the mobile phone. Refer to the operating instructions supplied with your mobile phone.
Page 150 Use a mobile phone at least 50 cm away from the speaker. Noise may result if the speaker and the mobile phone are too close. Related Topic How to make a wireless connection with BLUETOOTH devices Terminating the BLUETOOTH connection (After use) Receiving a call Button functions for a phone call 4-735-503-11(1) Copyright 2018 Sony Corporation...
Page 151 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Terminating the BLUETOOTH connection (After use) When you finish playing music with the BLUETOOTH device, perform any of the following operations to terminate the BLUETOOTH connection. Turn off the BLUETOOTH function on the BLUETOOTH device. For details, refer to the operating instructions supplied with the device.
Page 152: Button Functions For A Phone Call
Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Button functions for a phone call The available functions may vary depending on the profile supported by your mobile phone. Even when the profile is the same, functions may vary depending on the device.
Page 153: Using The Voice Assist Function (Google App)
Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Using the voice assist function (Google app) By using the Google app feature that comes with the Android smartphone, you can speak to the speaker’s microphone to operate the Android smartphone. The following shows how to use the Google app.
Page 154: Using The Voice Assist Function (Siri)
Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Using the voice assist function (Siri) By using the Siri function that comes with the iPhone/iPod touch, you can speak to the speaker’s microphone to operate the iPhone/iPod touch. The following shows how to use Siri.
Page 155: About High-Resolution Audio Format Files
Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) About High-Resolution Audio format files High-Resolution Audio, which is typically 96 kHz/24 bit or higher, is made by digitally sampling an original analog audio source. The number of times at which sampling is performed (in one-second increments) is called the sampling frequency, which is expressed in hertz or “Hz”.
Page 156 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Installing “Hi-Res Audio Player” to a PC “Hi-Res Audio Player” is required to play High-Resolution Audio format files on your PC with the speaker. Access the following websites, and download the software.
Page 157 PC to the USB port of the speaker, and then start playback. Related Topic Listening to music on a device connected to the home network（“Sony | Music Center”） Selecting the Wi-Fi network connection method DLNA (Digital Living Network Alliance) Listening to music on a PC via a network (“Windows Media Player”)
Page 158: Specifications
Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Specifications Speaker section Speaker system Approx. 35 mm (1 3/8 inches) dia. x 2 Enclosure system Passive radiator type Network section Compatible standards IEEE 802.11 a/b/g/n (WEP 64 bit, WEP 128 bit, WPA/WPA2-PSK (AES), WPA/WPA2-PSK (TKIP)) Radio frequency 2.4 GHz band, 5 GHz band...
Page 159: Power Consumption
BLUETOOTH standard profiles indicate the purpose of BLUETOOTH communication between devices. Codec: Audio signal compression and conversion format Subband Codec Advanced Audio Coding LDAC is an audio coding technology developed by Sony that enables the transmission of High-Resolution (Hi-Res) Audio content, even over a BLUETOOTH connection. Microphone section Model...
Page 160: About The Indicators
Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) About the indicators (power) indicator Lights The speaker is turned on. (green) Lights The speaker is in the BLUETOOTH/Network standby mode. The BLUETOOTH/Network standby mode can be set only when this speaker is connected to an AC outlet via the USB AC adaptor. When the speaker is (orange) being powered by the built-in battery only, the BLUETOOTH/Network standby mode is not available.
Page 161: Extra Bass Indicator
Lights up (white) The speaker is in the USB mode. *1*2*3*4 BLUETOOTH indicator Lights up (white) The speaker is connected to a BLUETOOTH device. Flashes quickly (three times a second) (white) The speaker is pairing with a BLUETOOTH device. Flashes (once a second) (white) The speaker is searching for a BLUETOOTH device to connect.
Page 163 6, iPhone 5s, iPhone 5c, iPhone 5, iPhone 4s, iPod touch (6th generation), iPod touch (5th generation). Note Sony cannot accept responsibility in the event that data recorded to an iPhone/iPod touch is lost or damaged when it is connected to this speaker.
Page 164: Compatible Walkman ® Models
Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) ® Compatible WALKMAN models For the latest compatible models, access the following URL: For customers in Europe: http://www.sony.eu/support For customers in the USA: http://esupport.sony.com/US For customers in Canada: http://esupport.sony.com/CA/ For customers in other countries/regions: http://www.sony-asia.com/section/support...
Page 165: Compatible Operating Systems (Windows)
Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Compatible operating systems (Windows) Compatible PC IBM PC/AT compatible PCs Supported Operating Systems Windows 10 Windows RT 8.1 Windows 8.1 Enterprise Windows 8.1 Pro Windows RT Windows 8 Enterprise Windows 8 Professional...
Page 166: Compatible Operating Systems (Mac)
Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Compatible operating systems (Mac) Supported Operating Systems Mac OS X v10.11 El Capitan Mac OS X v10.10 Yosemite Mac OS X v10.9 Mavericks Mac OS X v10.8 Mountain Lion Mac OS X v10.7 Lion Mac OS X v10.6 Snow Leopard...
Page 167 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Compatible DLNA devices For the latest compatible models, access the following URL: For customers in Europe: http://www.sony.eu/support For customers in the USA: http://esupport.sony.com/US For customers in Canada: http://esupport.sony.com/CA/ For customers in other countries/regions: http://www.sony-asia.com/section/support...
Page 168: Compatible Bluetooth Devices
Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Compatible BLUETOOTH devices For the latest compatible models, access the following URL: For customers in Europe: http://www.sony.eu/support For customers in the USA: http://esupport.sony.com/US For customers in Canada: http://esupport.sony.com/CA/ For customers in other countries/regions: http://www.sony-asia.com/section/support...
Page 169: Compatible Usb Devices
Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Compatible USB devices For the latest compatible models, access the following URL: For customers in Europe: http://www.sony.eu/support For customers in the USA: http://esupport.sony.com/US For customers in Canada: http://esupport.sony.com/CA/ For customers in other countries/regions: http://www.sony-asia.com/section/support...
Page 170 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Updating the pre-installed software When a new version of the software is released, you can update your speaker’s pre-installed software by using the following methods. By updating the software, new features will be added enabling you to experience more convenient and stable use.
Page 171 To deactivate the software automatic update Disable [Auto Update] in the [Settings] menu by using “Sony | Music Center” installed on a smartphone, iPhone, etc. However, the software may still be updated automatically for critical changes, even if you disable this function.
Page 172 While updating via the Internet, you can terminate the update procedure by pressing the UPDATE/WPS button when the UPDATE indicator flashes four times. (This is not always possible.) If you cancel the update, the UPDATE indicator will stay lit again. Related Topic Searching the latest software via a network connection 4-735-503-11(1) Copyright 2018 Sony Corporation...
Page 173 The update has failed. Turn off the speaker, then turn it on again. The update will resume. If the situation is not improved after switching the speaker off and on, consult your nearest Sony dealer. Hint The number of flashes of the UPDATE indicator indicates the update’s progress. The UPDATE indicator flashes four times at first, and decreases by one flash, then turns off when the updating is completed.
Page 174 While updating via the Internet, you can terminate the update procedure by holding the UPDATE/WPS button when the UPDATE indicator flashes four times. (This is not always possible.) If you cancel the update, the UPDATE indicator will stay lit again. 4-735-503-11(1) Copyright 2018 Sony Corporation...
Page 175 Lights up in orange: The latest software is released. If you set the function, which updates the speaker software automatically, to enable by “Sony | Music Center,” the speaker will update the software while you are not using the speaker, such as midnight or when the speaker is in the BLUETOOTH/Network standby mode.
Page 176 The checking is finished immediately. So, you cannot see the flashing indicator. Depending on the network environment, it may take time. In this case, wait for about one minute. Related Topic Update method 2: Manual update via the Internet 4-735-503-11(1) Copyright 2018 Sony Corporation...
Page 177 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Checking the Wi-Fi signal strength (reception sensitivity) The indicator of the speaker shows signal strength (reception sensitivity) by its lit status when the speaker is connected to a Wi-Fi network and is turned on.
Page 178 Then, press any button to cancel the Wi-Fi signal strength indication, repeat procedures from step 4-735-503-11(1) Copyright 2018 Sony Corporation...
Page 179 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Precautions About mobile phones For the details how to receive a call on a mobile phone which is sending music to the speaker, refer to the operating instructions supplied with the mobile phone.
Page 180 Sony dealer. If you have any questions or problems, contact your nearest Sony dealer after reading this guide. When disposing of or giving away the speaker, make sure to initialize it to reset all settings to the factory defaults.
Page 181: What Is Bluetooth Wireless Technology
BLUETOOTH wireless technology is used, but security may not be enough depending on the setting. Be careful when communicating using BLUETOOTH wireless technology. Sony does not take any responsibility for the leakage of information during BLUETOOTH communication. A device featuring the BLUETOOTH function is required to conform to the BLUETOOTH standard specified by Bluetooth SIG, and be authenticated.
Page 182 Noise or sound skips may occur depending on the BLUETOOTH device connected with the speaker, the communication environment, or the usage environment. 4-735-503-11(1) Copyright 2018 Sony Corporation...
Page 183: What Is Ldac
2 (SRS-HG10) What is LDAC? LDAC is an audio coding technology developed by Sony that enables the transmission of High-Resolution (Hi-Res) Audio content, even over a BLUETOOTH connection. Unlike other BLUETOOTH compatible coding technologies such as SBC, it operates without any downconversion of the Hi-Res Audio content...
Page 184: Speaker Add Function
Hint The Voice of the remaining battery capacity (BATT Level) can be turned off by selecting [Settings] – [Power Option] – [BATT Level (Voice)] – [Off] on the menu of “Sony | Music Center”. Related Topic How to make a wireless connection with BLUETOOTH devices...
Page 186 The BLUETOOTH word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by Sony Corporation is under license. Other trademarks and tradenames are those of their respective owners. "Xperia" and "Xperia Tablet" are trademarks of Sony Mobile Communications AB.
Page 187 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Important information on software When using the speaker with a wireless network, the UPDATE indicator lights up in orange when the new version of the software is found. For the timing of auto searching or manual updating methods, see “Searching the latest software via a network...
Page 188: Notes On Software
By updating the software, new features will be added enabling you to experience more convenient and stable use. If you do not want to automatically update the software, you can disable this function by using the “Sony | Music Center”...
Page 190: Customer Support Websites
Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Customer support websites Please access the following support home page to get support information about your speaker: For customers in Europe: http://www.sony.eu/support For customers in the USA: http://esupport.sony.com/US For customers in Canada: http://esupport.sony.com/CA/...
Page 191: What Can I Do To Solve A Problem
All settings of the speaker return to their factory defaults. All the pairing information and all the network settings are deleted. Look up information about the issue on the customer support website. If the operations above do not work, consult your nearest Sony dealer. Related Topic Initializing the speaker...
Page 192: Unable To Turn On The Speaker Or Charge The Built-In Battery
Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Unable to turn on the speaker or charge the built-in battery Fully charge the built-in battery. Make sure the USB AC adaptor is connected to the speaker and the AC outlet firmly.
Page 193 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Any button on the speaker cannot be operated The speaker may be in the protect mode if the (power) indicator is flashing in red, none of the buttons can be operated, and the speaker cannot be turned off by the (power) button.
Page 194: The Power Suddenly Turns Off
Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) The power suddenly turns off The auto power off (auto standby) function may have been activated. After 15 minutes in certain circumstances, such as when the volume of the audio input is low, the power will automatically turn off. Raise the volume of the connected device for use, or set the auto power off (auto standby) function to off.
Page 195 The software update has failed. Turn off the speaker, then turn it on again. The update will resume. If the situation is not improved after switching the speaker off and on, consult your nearest Sony dealer. None of the buttons can be operated, and the speaker does not turn off even if the (power) button is pressed.
Page 196 The speaker has failed to charge. Press and hold the (power) button of the speaker more than 8 seconds to reset the speaker. If the CHARGE indicator keeps flashing, consult your nearest Sony dealer or the shop from which you purchased this speaker.
Page 197 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) No sound/Sound from only one speaker/Low sound level Check that both the speaker and the connected device are turned on. Check that the volume of both the speaker and the connected device are not too low.
Page 198 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Distorted sound/humming or noise from the speaker Check that the volume of the connected device is not too high. Adjust the volume of the connected device since sound volume level may differ depending on a playback file.
Page 199 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) The volume is getting smaller while using If the battery power is low while using the speaker, the CHARGE indicator may flash in orange, and the volume may become lower. Connect the supplied USB AC adaptor, or charge the speaker for more than 1 hour.
Page 200 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) The speaker cannot connect to the network (Other equipment on the network cannot find or recognize the speaker) If you use a fixed IP address, the same IP address might be already in use by other equipment. Therefore, use a different IP address.
Page 201 When the speaker is connected to a Wi-Fi network, place the wireless router/access point and the speaker closer together and perform the setup again. When setting the Wi-Fi network using “Sony | Music Center” on the smartphone, iPhone, etc., connect the smartphone, iPhone, etc. to a Wi-Fi network first.
Page 202 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Unable to connect to a network via a Wi-Fi connection (even though a correct SSID is selected) When the speaker cannot connect even though the correct SSID for your wireless router is selected, check if the correct password (encryption key) is input.
Page 203 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) The speaker cannot connect to a network using the UPDATE/WPS button Cancel the group of the Wireless Surround function or Wireless Stereo function, etc. if you are using these functions. Set up your network after searching the wireless router/access point using the PC connected to the speaker (access point scan).
Page 204 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) The speaker does not appear in the device list of the PC's music playback application Some software that is pre-installed on a PC cannot select the speaker as an audio output device.
Page 205 ), so they belong to different networks.) In this situation, the smartphone, iPhone, etc. is not able to recognize the speaker using “Sony | Music Center.” The SSID connected to the speaker can be identified by using “Sony | Music Center” if the speaker and the smartphone,...
Page 206 Distribute the connection using a network hub or a Wi-Fi access point set to infrastructure mode when it is difficult to connect the speaker and the smartphone, iPhone, etc. directly to one router (for example, when using “Sony | Music Center”...
Page 207 Depending on the provider, only one connection to the Internet may be allowed. In that case, the speaker will not be able to connect if the connection is currently occupied. Please consult your carrier or service provider. Turn your smartphone, iPhone, etc. off for a short period, turn it on again, then restart the “Sony | Music Center” application.
Page 208 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) The controller cannot find the speaker (The controller cannot browse the contents of the speaker) Make sure the wireless router/access point is turned on. When the speaker is connected to a Wi-Fi network, place the wireless router/access point and the speaker closer together and perform the setup again.
Page 209 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Music started automatically (home network) The speaker may have been operated by another device on your home network. To prevent this, set the BLUETOOTH/Network standby mode to off. 4-735-503-11(1) Copyright 2018 Sony Corporation...
Page 210 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) The sound is interrupted The DLNA server is overloaded. Quit all running applications. Wireless signal condition is poor. Stop using your microwave oven, etc. The communication speed of the Wi-Fi network may become slower for IEEE802.11n-compliant wireless routers/access points if the security method is set to WEP or WPA/WPA2-PSK (TKIP).
Page 211: Playback Does Not Start
Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Playback does not start Check that the speaker and the network device are connected to your home network. Check whether the audio file is incompatible or has been deleted from the server. Refer to the operating instructions of the server.
Page 212 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Smartphone, iPhone, etc. cannot be paired Bring the speaker and the BLUETOOTH device to within 1 m (3 ft) of each other. If the BLUETOOTH indicator is not flashing quickly in white, press and hold the EXTRA BASS button with indicator/ PAIRING button until the voice guidance is heard and the BLUETOOTH indicator starts flashing quickly (three times a second) in white.
Page 213 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Unable to connect the speaker to a BLUETOOTH device with One-touch (NFC) If the screen lock is activated on the smartphone, it cannot be connected. Cancel the screen lock on the smartphone.
Page 214 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) There is no sound (BLUETOOTH) If you are connecting a PC to the speaker, make sure that the audio output setting of the PC is set for a BLUETOOTH device. Check that the speaker has established a BLUETOOTH connection with the BLUETOOTH device.
Page 215 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Distorted sound/humming or noise from the speaker Select “Priority on stable connection” for the BLUETOOTH audio streaming playback quality. Bring the speaker and the BLUETOOTH device closer together. Remove any obstacles between the speaker and the BLUETOOTH device.
Page 216 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) An unsupported USB device is connected If you connect an unsupported USB device, the following problems may occur. Refer to the URL in “Compatible USB devices” and use a supported USB device.
Page 217 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) There is no sound (USB) The USB device is not connected correctly. Turn off the speaker, then reconnect the USB device. To listen to music on a connected PC, restart the music playback application on the PC. If you change the mode except for the USB mode by pressing the FUNCTION button, the connection between the application on the PC and the speaker may disconnect.
Page 218: There Is Noise, Skipping, Or Distorted Sound
Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) There is noise, skipping, or distorted sound An unsupported USB device is connected. Refer to the URL in “Compatible USB devices” and use a supported USB device. Turn off the speaker, reconnect the USB device, then turn on the speaker.
Page 219 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Playback does not start Check that the file format is supported by the speaker. For details, refer to the Operating Instructions. An unsupported USB device is connected. Refer to the URL in “Compatible USB devices” and use a supported USB device.
Page 220 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Playback does not start from the first track Set the playback mode to the normal playback mode on the connected device. 4-735-503-11(1) Copyright 2018 Sony Corporation...
Page 221 Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Updating the pre-installed software When a new version of the software is released, you can update your speaker’s pre-installed software by using the following methods. By updating the software, new features will be added enabling you to experience more convenient and stable use.
Page 222 To deactivate the software automatic update Disable [Auto Update] in the [Settings] menu by using “Sony | Music Center” installed on a smartphone, iPhone, etc. However, the software may still be updated automatically for critical changes, even if you disable this function.
Page 223 While updating via the Internet, you can terminate the update procedure by pressing the UPDATE/WPS button when the UPDATE indicator flashes four times. (This is not always possible.) If you cancel the update, the UPDATE indicator will stay lit again. Related Topic Searching the latest software via a network connection 4-735-503-11(1) Copyright 2018 Sony Corporation...
Page 224 The update has failed. Turn off the speaker, then turn it on again. The update will resume. If the situation is not improved after switching the speaker off and on, consult your nearest Sony dealer. Hint The number of flashes of the UPDATE indicator indicates the update’s progress. The UPDATE indicator flashes four times at first, and decreases by one flash, then turns off when the updating is completed.
Page 225 While updating via the Internet, you can terminate the update procedure by holding the UPDATE/WPS button when the UPDATE indicator flashes four times. (This is not always possible.) If you cancel the update, the UPDATE indicator will stay lit again. 4-735-503-11(1) Copyright 2018 Sony Corporation...
Page 226 Lights up in orange: The latest software is released. If you set the function, which updates the speaker software automatically, to enable by “Sony | Music Center,” the speaker will update the software while you are not using the speaker, such as midnight or when the speaker is in the BLUETOOTH/Network standby mode.
Page 227 The checking is finished immediately. So, you cannot see the flashing indicator. Depending on the network environment, it may take time. In this case, wait for about one minute. Related Topic Update method 2: Manual update via the Internet 4-735-503-11(1) Copyright 2018 Sony Corporation...
Page 228: Reset The Speaker
You may be able to resolve some issues by resetting the speaker. When resetting, the volume, functions and sound settings may change. If it does not enter the start-up mode, consult your nearest Sony dealer. 4-735-503-11(1) Copyright 2018 Sony Corporation...
Page 229: Initializing The Speaker
Help Guide Wireless Speaker h.ear go 2 (SRS-HG10) Initializing the speaker With the speaker turned on, press and hold the + (volume) button and the SET UP button at the same time for more than four seconds. When speaker receive that operation, the NETWORK indicator, BLUETOOTH indicator, USB indicator, and AUDIO IN indicator are lit up in white at the same time and initializing starts.
Page 230 If you use in Internet service such as music service, information about the speaker may be retained by the service provider. In this case, contact the network service provider to delete that information. The speaker has a built-in rechargeable battery. When you dispose of this speaker, contact your nearest Sony dealer.

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