Cisco Tac Website; Opening A Tac Case - Cisco Catalyst 6500 Series Installation Manual

Obtaining Technical Assistance

Cisco TAC Website

Opening a TAC Case

Catalyst 6500 Series Switch Module Installation Guide
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The Cisco TAC website (http://www.cisco.com/tac) provides online documents
and tools for troubleshooting and resolving technical issues with Cisco products
and technologies. The Cisco TAC website is available 24 hours a day, 365 days a
year.
Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID
and password. If you have a valid service contract but do not have a login ID or
password, register at this URL:
http://tools.cisco.com/RPF/register/register.do
Using the online TAC Case Open Tool (http://www.cisco.com/tac/caseopen) is the
fastest way to open P3 and P4 cases. (P3 and P4 cases are those in which your
network is minimally impaired or for which you require product information.)
After you describe your situation, the TAC Case Open Tool automatically
recommends resources for an immediate solution. If your issue is not resolved
using the recommended resources, your case will be assigned to a Cisco TAC
engineer.
For P1 or P2 cases (P1 and P2 cases are those in which your production network
is down or severely degraded) or if you do not have Internet access, contact Cisco
TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2
cases to help keep your business operations running smoothly.
To open a case by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete listing of Cisco TAC contacts, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
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