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Ghosting
Action
1
Adjust the transfer bias.
Launch the Tool Box, and click Chart Print on the Diagnosis tab.
a
Click Ghost Configuration Chart.
b
The ghost configuration chart is printed.
Launch the Tool Box, and click Transfer Roller Refresh Mode on the
c
Printer Maintenance tab.
Check the check box next to On, and then click Apply New Settings.
d
Click Chart Print on the Diagnosis tab.
e
Click Ghost Configuration Chart.
f
The ghost configuration chart is printed.
Is the problem recovered?
2
The print media surface may be uneven. Try changing the Paper Type
setting in the printer driver. For example, change the plain paper to
thick.
On the Paper/Output tab in Printing Preferences of the printer
a
driver, change the Paper Type setting.
Is the problem recovered?
3
Adjust the fusing unit temperature.
Launch the Tool Box, and click Adjust Fusing Unit on the Printer
a
Maintenance tab.
Adjust the fixing temperature by turning up the value for your
b
printing media.
Click Apply New Settings.
c
Click close box to exit Tool Box.
d
Is the problem recovered?
4
If you use non-recommended print media, use the print media
recommended for the printer.
Is the problem recovered?
Yes
No
The task is complete.
Go to action 2.
The task is complete.
Go to action 3.
The task is complete.
Go to action 4.
The task is complete.
Contact Dell.
Troubleshooting
353
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Table of Contents
Troubleshooting
